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Billing Questions Category RSS
My link is not active anymore. What do I do?
July 06 2011 | Category: After-payment questions
Please, contact our technical support department. You may contact them via live chat : http://chat.template-help.com/ Or you may submit a trouble-ticket via : http://esupport.template-help.com/ to get a prompt reply.
Please, do not forget to provide our technical support representatives with your order number, your e-mail address which you used for your purchase, your name and your template number.
Read MoreI haven't received my download link. What do I do?
July 06 2011 | Category: After-payment questions
Please, contact our billing department via billing@template-help.com or via live chat : http://chat.template-help.com/ Please, do not forget to provide our billing representatives with your order number, your e-mail address which you used for your purchase, your name and your template number.
Read MoreI need to edit/change my invoice. How do I do this?
July 06 2011 | Category: After-payment questions
Please, submit your request to yan@template-help.com. You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.
Read MoreMy card was overcharged. What do I do?
July 06 2011 | Category: After-payment questions
Please contact us at billing@template-help.com with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details
Read MoreMy card got charged twice for the same purchase. What do I do?
July 06 2011 | Category: After-payment questions
Please contact our billing representative via live chat at template-help.com/chat/ or via e-mail billing@template-help.com with your order.
Read MoreI received a request to send a copy of my passport/ a drivers license or credit/debit card . Is it legal?
July 06 2011 | Category: After-payment questions
Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions.
In all cases of fraudulent activity online it is always the vendor who suffers the loss.
Therefore, we kindly asked you to undergo our verification procedure. It helps us to prevent…
Read MoreI do not recognize the charge on my statement. I did not purchase your product. What do I do?
July 06 2011 | Category: After-payment questions
In order to assist you in resolving this problem we kindly ask you:
-please, provide your full name as it is on the credit card,
exact sum as it is on statement and exact date of the transaction;
-your credit card number in the following format: 4444 XXXX XXXX 5555
(we ask you to provide only…
Amex doesn't process my international payment. What do I do?
July 06 2011 | Category: Purchase process
Please contact them directly and ask them to unblock this transaction from their end. If you do not wish to unblock your card for international transactions you may pay with AMEX via Paypal merchant system with the card directly without creating the account with them.
Read MoreHow do I pay with Webmoney?
July 06 2011 | Category: Purchase process
You can pay via Webmoney either by choosing Webmoney option or Robox option on our checkout page.
Read MoreI paid via Moneybookers and have not received anything. What is the problem?
July 06 2011 | Category: Purchase process
Since Moneybookers merchant system supports different types of payments there may be several reasons for this:
If you paid via bank transfer it may take several business days for the order to go through. We will send you the product as soon as we receive a notification from the merchant system that the transfer is completed.
If you…
Read MoreI paid via Googlecheckout and have not received anything. What is the problem?
July 06 2011 | Category: Purchase process
It may take some time from Googlecheckout to process your card. Usually it takes from several minutes up to 6 hours, it depends on GoogleCheckout and we can’t speed up this process. They may also decline your card and send you the request to provide them with the new one. In this case they should send you an e-mail with…
Read MoreI paid via PayPal and have not received anything. What is the problem ?
July 06 2011 | Category: Purchase process
This might happen if you initiated the eCheck transaction via paypal. In this case it will take several business days for the order to go through. The ETA for clearing can be checked in your paypal account.
Read MoreHow do I process my card via PayPal ?
July 06 2011 | Category: Purchase process
You can purchase the template with the card without creating the account with PayPal. To do this please choose PayPal option on the checkout page and press *Don’t have PayPal account?* on the next page. Than follow the instructions on-line.
Read MorePayPal does not approve my transaction. What do I do?
July 06 2011 | Category: Purchase process
If you still want to place your order via PayPal , you need to know which payment methods are available when sending money :
When you pay , the first thing PayPal will do is check your PayPal balance to see if you have enough to cover the payment. If you do, they will use your balance to make…
Read MoreMy payment via RBS Worldpay doesn't go through because my card is not accepted. How do I place the order with my card ?
July 06 2011 | Category: Purchase process
The most common reasons why the payment is not processed:
a) credit card details entered incorrectly: name precisely as it is on the card or account, billing address associated with the account, card number, CVV/CVC code, expiration date must match the bank records;
b) insufficient funds on the card balance;
c) card is blocked for the Internet…
Read MoreWhy do I need to verify my order ?
July 06 2011 | Category: Pre-Purchase FAQ
As our company delivers non-tangible products and we take all risks in case of the chargeback, we should verify each order manually. It helps us to protect our customers and us from fraudulent transactions. This verification is one time only.
Read MoreHow long does it take to get the template after the purchase?
July 06 2011 | Category: Pre-Purchase FAQ
It depends on the payment method you choose. If you order the template with credit or debit card or instant payment via PayPal or Moneybookers option than it will take up to 10-15 minutes to get the template.
If you purchase the template via e-check option or a bank transfer it will take several business days for the order…
Read MoreHow do you deliver your products?
July 06 2011 | Category: Pre-Purchase FAQ
Once the order is completed you receive an e-mail with download instructions. Each product is downloaded via a unique download link. We do not ship our products on CD/DVD or other digital carrier.
Read MoreI have a PO Box. How do I put my billing address?
July 06 2011 | Category: Pre-Purchase FAQ
Just put it into the billing address field on our checkout page.
Please mind if you pay via RBS Worldpay merchant system you need to put in PO in the field *Street Name* and the number of the box in *House or Apartment Number * field.
Read MoreHow do I become a reseller?
July 06 2011 | Category: Pre-Purchase FAQ
You can learn about our affiliate program by visiting this page:
http://www.templatemonster.com/register_aff.php and if you will have any further questions please feel free to contact our affiliate department directly at support@mytemplatestorage.com