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Billing Questions Category RSS

We recognize that you may sometimes have questions regarding financial issues associated with your purchase. Find out more about credit card and non-credit card payment methods available, order verification process and product delivery. Please use the navigation buttons below or main navigation menu to browse the topics.

Please, contact our technical support department. You may contact them via live chat : http://chat.template-help.com/ Or you may submit a trouble-ticket via : http://esupport.template-help.com/ to get a prompt reply.

Please, do not forget to provide our technical support representatives with your order number, your e-mail address which you used for your purchase, your name and your template number.…

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First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “billing@template-delivery.com”.

Third, you may contact our representatives for assistance at billing@template-help.com.…

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Please, submit your request to billing@template-help.com. You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.…

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Please contact us at billing@template-help.com with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details…

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Please contact our billing representative via live chat at http://chat.template-help.com/ or via e-mail billing@template-help.com with your order.…

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Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions.
In all cases of fraudulent activity online it is always the vendor who suffers the loss.

Therefore, we kindly asked you to undergo our verification procedure. It helps us to prevent the …

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In order to assist you in resolving this problem we kindly ask you:

-please, provide your full name as it is on the credit card,
exact sum as it is on statement and exact date of the transaction;

-your credit card number in the following format: 4444 XXXX XXXX 5555
(we ask you to provide only the first and the …

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Please contact them directly and ask them to unblock this transaction from their end. If you do not wish to unblock your card for international transactions you may pay with AMEX via Paypal merchant system with the card directly without creating the account with them.…

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How do I pay with Webmoney?

July 06 2011 | Category: Purchase process

You can pay via Webmoney either by choosing Webmoney option or Robox option on our checkout page. …

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Since Moneybookers/Skrill merchant system supports different types of payments there may be several reasons for this:

If you paid via bank transfer it may take several business days for the order to go through. We will send you the product as soon as we receive a notification from the merchant system that the transfer is completed.

If you paid with …

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It may take some time from Googlecheckout to process your card. Usually it takes from several minutes up to 6 hours, it depends on GoogleCheckout and we can’t speed up this process. They may also decline your card and send you the request to provide them with the new one. In this case they should send you an e-mail with …

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This might happen if you initiated the eCheck transaction via paypal. In this case it will take several business days for the order to go through. The ETA for clearing can be checked in your paypal account. …

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You can purchase the template with the card without creating the account with PayPal. To do this please choose PayPal option on the checkout page and press *Don’t have PayPal account?* on the next page. Than follow the instructions on-line. …

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If you still want to place your order via PayPal , you need to know which payment methods are available when sending money :

When you pay , the first thing PayPal will do is check your PayPal balance to see if you have enough to cover the payment. If you do, they will use your balance to make the …

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As our company delivers non-tangible products and we take all risks in case of the chargeback, we should verify each order manually. It helps us to protect our customers and us from fraudulent transactions. This verification is one time only.…

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It depends on the payment method you choose. If you order the template with credit or debit card or instant payment via PayPal or Moneybookers option than it will take up to 10-15 minutes to get the template.

If you purchase the template via e-check option or a bank transfer it will take several business days for the order to …

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Once the order is completed you receive an e-mail with download instructions. Each product is downloaded via a unique download link. We do not ship our products on CD/DVD or other digital carrier. …

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Just put it into the billing address field on our checkout page. …

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How do I become a reseller?

July 06 2011 | Category: Pre-Purchase FAQ

You can learn about our affiliate program by visiting this page:
http://www.mytemplatestorage.com/join.php and if you have any further questions please feel free to contact our affiliate department directly at support@mytemplatestorage.com …

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Please mind that you may enter a discount code on the shopping cart page in the appropriate field at the bottom of the page.…

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