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Billing Questions Category RSS

We recognize that you may sometimes have questions regarding financial issues associated with your purchase. Find out more about credit card and non-credit card payment methods available, order verification process and product delivery. Please use the navigation buttons below or main navigation menu to browse the topics.

Please, contact our technical support department. You may contact them via live chat : http://chat.template-help.com/ Or you may submit a trouble-ticket via : http://esupport.template-help.com/ to get a prompt reply.

Please, do not forget to provide our technical support representatives with your order number, your e-mail address which you used for your purchase, your name and your template number.…

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First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service [email protected]

Third, you may contact our representatives for assistance at [email protected]

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Please, submit your request to [email protected] You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.…

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Please contact us at [email protected] with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details…

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Please contact our billing representative via live chat at http://chat.template-help.com/ or via e-mail [email protected] with your order.…

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Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions.
In all cases of fraudulent activity online it is always the vendor who suffers the loss.

Therefore, we kindly asked you to undergo our verification procedure. It helps us to prevent the …

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In order to assist you in resolving this problem we kindly ask you:

-please, provide your full name as it is on the credit card,
exact sum as it is on statement and exact date of the transaction;

-your credit card number in the following format: 4444 XXXX XXXX 5555
(we ask you to provide only the first and the …

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Please contact them directly and ask them to unblock this transaction from their end. If you do not wish to unblock your card for international transactions you may pay with AMEX via Paypal merchant system with the card directly without creating the account with them.…

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How do I pay with Webmoney?

July 06 2011 | Category: Purchase process

You can pay via Webmoney either by choosing Webmoney option or Robox option on our checkout page. …

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Since Moneybookers/Skrill merchant system supports different types of payments there may be several reasons for this:

If you paid via bank transfer it may take several business days for the order to go through. We will send you the product as soon as we receive a notification from the merchant system that the transfer is completed.

If you paid with …

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It may take some time from Googlecheckout to process your card. Usually it takes from several minutes up to 6 hours, it depends on GoogleCheckout and we can’t speed up this process. They may also decline your card and send you the request to provide them with the new one. In this case they should send you an e-mail with …

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This might happen if you initiated the eCheck transaction via paypal. In this case it will take several business days for the order to go through. The ETA for clearing can be checked in your paypal account. …

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You can purchase the template with the card without creating the account with PayPal. To do this please choose PayPal option on the checkout page and press *Don’t have PayPal account?* on the next page. Than follow the instructions on-line. …

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If you still want to place your order via PayPal , you need to know which payment methods are available when sending money :

When you pay , the first thing PayPal will do is check your PayPal balance to see if you have enough to cover the payment. If you do, they will use your balance to make the …

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The verification procedure is aimed at enabling secure shopping for all of our customers. The usual order confirmation procedure will last no more than 15 minutes. If you have any difficulties with verification, you can contact our Billing Department via Live Chat or Ticket System.…

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It depends on the payment method you choose. If you order the template with credit or debit card or instant payment via PayPal or Moneybookers option than it will take up to 10-15 minutes to get the template.

If you purchase the template via e-check option or a bank transfer it will take several business days for the order to …

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Once the order is completed you receive an e-mail with download instructions. Each product is downloaded via a unique download link. We do not ship our products on CD/DVD or other digital carrier. …

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Just put it into the billing address field on our checkout page. …

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How do I become a reseller?

July 06 2011 | Category: Pre-Purchase FAQ

You can learn about our affiliate program by visiting this page:
http://www.mytemplatestorage.com/join.php and if you have any further questions please feel free to contact our affiliate department directly at [email protected]

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Please mind that you may enter a discount code on the shopping cart page in the appropriate field at the bottom of the page.…

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If you want to include any specific information into your invoice (such as company name, VAT number etc), please send your request via e-mail to [email protected] You will be assisted within 1-2 business days. …

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You can download an invoice by following the appropriate link in the e-mail with your download instructions. We use information submitted by you on the checkout page to generate an invoice.…

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We accept all major credit and debit card types. You will be able to choose the type of your card during the checkout process on-line.

Make sure that your card is allowed for Internet transactions.…

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Can I pay with credit card?

July 06 2011 | Category: Pre-Purchase FAQ

You can purchase our products with your credit/debit card using one of our merchant systems: Transact Pro (pay by card), Paypal, Googlecheckout etc. Our payment gateways accept: Visa, MasterCard, Discover, American Express, Dinners, JCB. We recommend using Transact Pro or Googlecheckout pay with your card.
Alternatively, you may choose PayPal to pay with your card. Please mind that it is …

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Our company does not charge extra fees if you pay via bank transfer. It may be possible that your bank inflicts additional fees.…

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Please mind that the payment for your template is a one-time charge. No additional fees apply.…

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It depends on the chosen merchant system. Usually, an ETA for your payment can be reflected in your transaction receipt from the merchant system. Please, mind that a bank transfer is not an instant payment option and be ready to give about 2-5 banking days for a transfer to be cleared.…

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Can I pay via bank transfer?

July 06 2011 | Category: Pre-Purchase FAQ

You can pay for the template via Moneybookers\Skrill merchant system. You may also place an order via eCheck with PayPal which will allow you to use bank transfer to fund your PayPal account. If you need any specific advice, feel free to contact [email protected]

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Apparently your order status is pending. Your payment may have been delayed for one of several reasons. First, you need to be sure that you have already sent enough money to your online Moneybookers.com account to cover the amount of the order. Your account balance may be seen on login at www.moneybookers.com. Delay can also occur if your bank transfer …

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Moneybookers.com provides excellent methods for making payments. You will find several advantages to making payments through this gateway because you only need an email address to qualify. The payment is processed instantly. You must first register on their website www.moneybookers.com. Within minutes you will receive a confirmation by e-mail to verify the e-mail address from which you will manage your …

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SMS is the short message service provided by your cell phone operator. Moneybookers.com sends a verification code to your cell phone to verify your credit card. Please, make sure your cell phone supports SMS.

Note, if you do not get this code shortly after placing the order your payment has not processed. You may correct your mobile phone number in …

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Unfortunately, we do have the option to take orders by telephone. We do not accept payment by check directly. However, payment by e-check through your PayPal account is an option. Additionally, you may upload funds to your Moneybookers.com (Skrill) account by check. After that you will be able to use this account to make payment.…

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What is CVV code?

November 15 2010 | Category: Purchase process

CVV stands for Credit Card Verification Value. The CVV is a 3 or 4 digit code embossed or imprinted on the signature panel on the reverse side of Visa, MasterCard and Discover cards and on the front of American Express cards. This code is used as an extra security measure to ensure that you have access and/or physical possession of …

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What is WebMoney?

November 15 2010 | Category: Pre-Purchase FAQ

WebMoney is an integrated payment option that enables you to make money transfers in real time, provided that you have Internet money in accounts such as E-Gold, WMZ etc. When choosing this payment method, you will be transferred to roboxchange.com which will instantly convert any internet currency in order to make the payment. A Webmoney transaction is considered one of …

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The link goes nowhere

November 15 2010 | Category: After-payment questions

Make sure that you don’t have firewall restrictions that prohibit this download. Try to use this link on another computer. If it still doesn’t work, please contact our Support to get another link.…

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Customers with credit cards that do not have CVV2 codes can simply leave the CVV2 field blank on our order page. If the card is supposed to have the CVV2 code, then the order will fail, and the buyer will need to contact the issuing bank.…

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Depending on which payment method you choose, the charge for your order will be shown on your billing statement in a different way. It may appear as “template-help.com” or “Jetimpex.inc’. Please, make sure to confirm the correct name of your payment service on the checkout page of the merchant system. For more information you can contact our Billing Representatives:

Billing …

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First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “[email protected]”.

Third, you may contact our representatives for assistance at [email protected]

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Unfortunately, we cannot process an order without verification. Our company has a firm policy on this.

Without a telephone we cannot call the customer to confirm the order, so in this case the customer is obliged to provide us with documents to prove the order’s authenticity. A passport or driver’s license copy can be faxed, or a scan or digital …

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Please contact our billing department and provide us with your correct email. We will send the link to your corrected email address immediately!

Billing Chat: http://chat.template-help.com/
Submit a Ticket: esupport.template-help.com
Phone: 1-518-312-4171, 1-347-342-0463 ext 3

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Credit card transactions are shown instantly upon authorization, you will receive a payment confirmation receipt right after the payment is processed.…

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Although the overwhelming majority of our customers are genuinely honest, there are cases of unauthorized credit card usage. Therefore, all of our orders are subject to a manual anti-fraud check. This verification procedure is aimed at enabling secure shopping for all of our customers. The usual order confirmation procedure will last no more than 15 minutes and does involve phone …

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"Link is inactive" message

November 15 2010 | Category: After-payment questions

Q: I get the message “link is inactive” when I click on this link.

A: Please contact our Friendly Support Team and provide your purchase info (one of the following: your email address, transaction ID, merchant system order number, or name of the cardholder):

Live Chat: http://chat.template-help.com/
HelpDesk: http://esupport.template-help.com
Phone: 1-518-312-4147, 1-347-342-0463 ext 3

We will reactivate your link …

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Q: My computer has crashed and I have lost my templates! Is there any way I can re-download?

A: Please contact our Friendly Support Team and provide your purchase info (one of the following: your email address, transaction ID, merchant system order number, or name of the cardholder):

Live Chat: http://chat.template-help.com/
HelpDesk: http://esupport.template-help.com
Phone: 1-518-312-4147, 1-518-320-8715

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Please visit www.adult-templates.com to review adult templates.…

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You can contact us directly to get the file size. You can also join our support chat at www.template-help.com/chat or submit a help ticket at esupport.template-help.com with the serial numbers of the template you want to know about. You can also call: 1 518 312 4147 begin_of_the_skype_highlighting              1 518 312 4147      end_of_the_skype_highlighting and our operator will answer all of your questions. We …

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To get a rebate please contact our Billing Department via Billing Chat at www.template-help.com/chat or submit a ticket at esupport.template-help.com.…

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