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Billing Questions Category RSS

We recognize that you may sometimes have questions regarding financial issues associated with your purchase. Find out more about credit card and non-credit card payment methods available, order verification process and product delivery. Please use the navigation buttons below or main navigation menu to browse the topics.

My link is not active anymore. What do I do?

July 06 2011 | Category: After-payment questions

Please, contact our technical support department. You may contact them via live chat : http://chat.template-help.com/ Or you may submit a trouble-ticket via : http://esupport.template-help.com/ to get a prompt reply.

Please, do not forget to provide our technical support representatives with your order number, your e-mail address which you used for your purchase, your name and your template number.…

I haven't received my download link. What do I do?

July 06 2011 | Category: After-payment questions

First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “billing@template-delivery.com”.

Third, you may contact our representatives for assistance at billing@template-help.com.…

I need to edit/change my invoice. How do I do this?

July 06 2011 | Category: After-payment questions

Please, submit your request to billing@template-help.com. You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.…

My card was overcharged. What do I do?

July 06 2011 | Category: After-payment questions

Please contact us at billing@template-help.com with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details…

My card got charged twice for the same purchase. What do I do?

July 06 2011 | Category: After-payment questions

Please contact our billing representative via live chat at http://chat.template-help.com/ or via e-mail billing@template-help.com with your order.…

I received a request to send a copy of my passport/ a drivers license or credit/debit card. Is it legal?

July 06 2011 | Category: After-payment questions

Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions.
In all cases of fraudulent activity online it is always the vendor who suffers the loss.

Therefore, we kindly asked you to undergo our verification procedure. It helps us to prevent the …

I do not recognize the charge on my statement. I did not purchase your product. What do I do?

July 06 2011 | Category: After-payment questions

In order to assist you in resolving this problem we kindly ask you:

-please, provide your full name as it is on the credit card,
exact sum as it is on statement and exact date of the transaction;

-your credit card number in the following format: 4444 XXXX XXXX 5555
(we ask you to provide only the first and the …

Amex doesn't process my international payment. What do I do?

July 06 2011 | Category: Purchase process

Please contact them directly and ask them to unblock this transaction from their end. If you do not wish to unblock your card for international transactions you may pay with AMEX via Paypal merchant system with the card directly without creating the account with them.…

How do I pay with Webmoney?

July 06 2011 | Category: Purchase process

You can pay via Webmoney either by choosing Webmoney option or Robox option on our checkout page. …

I paid via Moneybookers and have not received anything. What is the problem?

July 06 2011 | Category: Purchase process

Since Moneybookers/Skrill merchant system supports different types of payments there may be several reasons for this:

If you paid via bank transfer it may take several business days for the order to go through. We will send you the product as soon as we receive a notification from the merchant system that the transfer is completed.

If you paid with …

I paid via Googlecheckout and have not received anything. What is the problem?

July 06 2011 | Category: Purchase process

It may take some time from Googlecheckout to process your card. Usually it takes from several minutes up to 6 hours, it depends on GoogleCheckout and we can’t speed up this process. They may also decline your card and send you the request to provide them with the new one. In this case they should send you an e-mail with …

I paid via PayPal and have not received anything. What is the problem ?

July 06 2011 | Category: Purchase process

This might happen if you initiated the eCheck transaction via paypal. In this case it will take several business days for the order to go through. The ETA for clearing can be checked in your paypal account. …

How do I process my card via PayPal ?

July 06 2011 | Category: Purchase process

You can purchase the template with the card without creating the account with PayPal. To do this please choose PayPal option on the checkout page and press *Don’t have PayPal account?* on the next page. Than follow the instructions on-line. …

PayPal does not approve my transaction. What do I do?

July 06 2011 | Category: Purchase process

If you still want to place your order via PayPal , you need to know which payment methods are available when sending money :

When you pay , the first thing PayPal will do is check your PayPal balance to see if you have enough to cover the payment. If you do, they will use your balance to make the …

Why do I need to verify my order ?

July 06 2011 | Category: Pre-Purchase FAQ

As our company delivers non-tangible products and we take all risks in case of the chargeback, we should verify each order manually. It helps us to protect our customers and us from fraudulent transactions. This verification is one time only.…

How long does it take to get the template after the purchase?

July 06 2011 | Category: Pre-Purchase FAQ

It depends on the payment method you choose. If you order the template with credit or debit card or instant payment via PayPal or Moneybookers option than it will take up to 10-15 minutes to get the template.

If you purchase the template via e-check option or a bank transfer it will take several business days for the order to …

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Billing Questions Category RSS

My link is not active anymore. What do I do?

I haven't received my download link. What do I do?

I need to edit/change my invoice. How do I do this?

My card was overcharged. What do I do?

My card got charged twice for the same purchase. What do I do?

I received a request to send a copy of my passport/ a drivers license or credit/debit card. Is it legal?

I do not recognize the charge on my statement. I did not purchase your product. What do I do?

Amex doesn't process my international payment. What do I do?

How do I pay with Webmoney?

I paid via Moneybookers and have not received anything. What is the problem?

I paid via Googlecheckout and have not received anything. What is the problem?

I paid via PayPal and have not received anything. What is the problem ?

How do I process my card via PayPal ?

PayPal does not approve my transaction. What do I do?

Why do I need to verify my order ?

How long does it take to get the template after the purchase?

How do you deliver your products?

I have a PO Box. How do I put my billing address?

How do I become a reseller?

Where do I enter the discount code?