[contact-form-7 id="24078" title="Feedback EN"]

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After-payment questions Category RSS

Please, contact our technical support department. You may contact them via live chat : http://chat.template-help.com/ Or you may submit a trouble-ticket via : http://esupport.template-help.com/ to get a prompt reply.

Please, do not forget to provide our technical support representatives with your order number, your e-mail address which you used for your purchase, your name and your template number.…

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First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “[email protected]”.

Third, you may contact our representatives for assistance at [email protected]

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Please, submit your request to [email protected] You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.…

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Please contact us at [email protected] with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details…

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Please contact our billing representative via live chat at http://chat.template-help.com/ or via e-mail [email protected] with your order.…

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Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions.
In all cases of fraudulent activity online it is always the vendor who suffers the loss.

Therefore, we kindly asked you to undergo our verification procedure. It helps us to prevent the …

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In order to assist you in resolving this problem we kindly ask you:

-please, provide your full name as it is on the credit card,
exact sum as it is on statement and exact date of the transaction;

-your credit card number in the following format: 4444 XXXX XXXX 5555
(we ask you to provide only the first and the …

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Apparently your order status is pending. Your payment may have been delayed for one of several reasons. First, you need to be sure that you have already sent enough money to your online Moneybookers.com account to cover the amount of the order. Your account balance may be seen on login at www.moneybookers.com. Delay can also occur if your bank transfer …

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First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “[email protected]”.

Third, you may contact our representatives for assistance at [email protected]

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Please contact our billing department and provide us with your correct email. We will send the link to your corrected email address immediately!

Billing Chat: http://chat.template-help.com/
Submit a Ticket: esupport.template-help.com
Phone: 1-347-342-0463, 1-347-342-0463 ext 3

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"Link is inactive" message

November 15 2010 | Category: After-payment questions

Q: I get the message “link is inactive” when I click on this link.

A: Please contact our Friendly Support Team and provide your purchase info (one of the following: your email address, transaction ID, merchant system order number, or name of the cardholder):

Live Chat: http://chat.template-help.com/
HelpDesk: http://esupport.template-help.com
Phone: 1-518-312-4147, 1-347-342-0463 ext 3

We will reactivate your link …

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Q: My computer has crashed and I have lost my templates! Is there any way I can re-download?

A: Please contact our Friendly Support Team and provide your purchase info (one of the following: your email address, transaction ID, merchant system order number, or name of the cardholder):

Live Chat: http://chat.template-help.com/
HelpDesk: http://esupport.template-help.com
Phone: 1-518-312-4147, 1-518-320-8715

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The link goes nowhere

November 15 2010 | Category: After-payment questions

Make sure that you don’t have firewall restrictions that prohibit this download. Try to use this link on another computer. If it still doesn’t work, please contact our Support to get another link.…

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Credit card transactions are shown instantly upon authorization, you will receive a payment confirmation receipt right after the payment is processed.…

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