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I do not recognize the charge on my statement. I did not purchase your product. What do I do?

In order to assist you in resolving this problem we kindly ask you:

-please, provide your full name as it is on the credit card,
exact sum as it is on statement and exact date of the transaction;

-your credit card number in the following format: 4444 XXXX XXXX 5555
(we ask you to provide only the first and the last 4 digits on your credit
card to make it easier to locate the payment. For your own security you are not asked to give the full credit card number);

Please, send the requested information to [email protected]