I paid via Moneybookers and have not received anything. What is the problem?

Since Moneybookers/Skrill merchant system supports different types of payments there may be several reasons for this:

If you paid via bank transfer it may take several business days for the order to go through. We will send you the product as soon as we receive a notification from the merchant system that the transfer is completed.

If you paid with the credit card and your order status shows Registered but not paid and you are sure that money was taken from the card please send us the screenshot of your Moneybookers/Skrill account showing the completed transfer to mb@template-help.com and we will send you the product shortly. Please send the screenshot to billing@temlate-help.com

*Please mind that your Moneybookers/Skrill account is created automatically during every purchase*