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Pre-Sale FAQ

What templates can I use for my affiliate site (to display your templates on my site)?

Our affiliate codes are available in so you’re able to use them in almost any template but we do not recommend using a pure flash website or even ecommerce type sites. You can also use our Affiliate RMS 2 setup already loaded to promote our products. You’ll be able to locate this in your Affiliate Control Panel on www.mytemplatestorage.com

Will I be able to set up PayPal or other payments with your templates?

Yes, for the most part but it really depends on the type of template. Paypal offers many different methods to create a online checkout option for you. Even images with direct text links to your Paypal item or service.

Can I receive HTML version of the CMS template?

Please submit a Pre-Sales question so one of our operators can check on this for you.

Сan I edit the template with hosting building tools?

Our templates are not designed to work with 3rd party applications but you can certainly modify your template or use sections of it but really depends on your knowledge of working with website templates.

Сan I use Windows Server instead of Apache?

For the most part – Yes, but please check the requirements section located on the template preview page and check with your hosting provider to insure it’s a match for your project.

Is it possible to use your templates to develop websites for my customers?

Yes. We’d love to see you use our templates for your client projects!

Are your templates Microsoft FrontPage/Expression Web compatible?

A FrontPage template is designed only for use in the Microsoft FrontPage program. Our HTML web templates, however, can be used in any HTML editing program (even FrontPage). The code can be edited in a plain text editor, such as Notepad. We don’t provide only templates that can only be used in FrontPage. All of our templates need only two basic programs to edit or to customise. These two programs are: 1) any one of many available HTML editors (like Dreamweaver or FrontPage) for code, and 2) any one of many available Graphics Editors (like Adobe Photoshop or Corel Draw) for photos and graphics.

Can I get a membership to your site?

No. We do not currently offer template memberships.

I have bought many templates from you. May I get any discount for my next purchase?

Thank you for being a repeat customer. We’ve recently created “My Account” for our clients to use to help keep track of their sales. Coming soon – Rewards for repeated purchases :)

I have lost the template files, may I get them again?

Yes, you now have two options to retrive your files. We’ve recently created “My Account” for our clients to use to help them keep track of their purchases. You’ll be able to request your template to be resent to yourself. If you do not have an account please locate the following and create a Tech Support Ticket.

Email address used to make purchase.
Template Order ID.
Name used to make order.

I have installed my Joomla/Drupal/WordPress template but images are not displayed. What shall I do?

You’ll want to make sure you uploaded your theme files in Binary mode as that’s the most common error we’ve found when it comes to broken images. Otherwise please contact us by creating a Tech Support Ticket.

I paid “regular + Installation” price. When I get my template installed?

Thank you for choosing our products and services! Your installation is normally scheduled for completion within 72 hours of purchase. The amount of time it takes depends on product selected, communications between our staff and your replies to our efforts to assist you. ie: time it takes to gather user names/passwords as we’ll need this information to start your project.

Where can I find tutorials on editing?

Check out our help section as well as our Web Design Library.

Will the Flash animated template work fine on iPad/Android and other mobile devices?

Flash is not currently supported by iPhone products. Androids normally support flash. We’d recommend using our Flash CMS Templates as they are designed to auto-detect mobile devices so the visitor will be able to view your website information.

The password to uncompress Sources folder does not work. What should I do?

One of the most common problems with the password is when copy/paste is performed it’s either not copied fully or there’s a space at the front or end of the password field. So, take a moment and make sure there are no blank spaces in the password box or after/before the password once pasted into place. If this is not the issue please contact us via Tech Support Ticket.

The promo code I got from you is expired or invalid. How can I get a working one?

Feel free to contact our Pre-Sales Department to check on the code for you. We’ll do the best we can to assist you but mostly if they are expired it’s due to a promotional offer that’s expired so we might not be able to match the same discount but let’s check and see.

How can I update a template to a newer version?

Please create a Tech Support Ticket so we can review your project and provide a quote for our services to assist you in getting your template updated to the latest version.

How to open Sources folder if it is corrupted?

If a file is corrupted you’ll need to download the original zip file it again from our Tech Support Ticket.
Note: this folder is not to be uploaded to the web. It’s a local file for you to work with but in the event it was uploaded it most likely was not done in binary mode.

Where can I purchase Swish software?

You can learn more about that here http://en.wikipedia.org/wiki/SWiSH_Max

How can I get bigger discount?

Great question! Actually from time to time you can find special promo codes on our Blog, within our Newsletters and even social media sites such as our Facebook and Twitter page.

How can i preview the admin panel for your CMS and eCommerce templates?

At this time we currently do not provide access to demo control panels of 3rd party software site builders, online stores etc.. you should be able to locate these via search engine results for Demo Oscommerce etc.. as we’re only providing the skin or theme for the software.

Is your support free or should I pay for your assistance?

If your request is related to the template not functioning correctly, error in download, general getting started questions are typically allowed. We limit them to issues related to getting the template installed and working. Anything else is beyond scope of a template sale. We do however offer custom services via our partners at TemplateTunning.com.

Do you include the software into the template package?

No. You’ll need to download the respective free trials, if applies from software companies or even download free open source software depending on what template you’re seeking to install.

Are there any extra costs involved?

During checkout of the template you might see additional offers but no we do not have any hidden cost involved in our template sales. If you’re not used to using templates for website projects we’d be happy to assist you in choosing the correct template/product for your project.

Do you provide hosting and domain name?

Unfortunately, we do not provide such services.

Do you provide any trial period for your templates?

You are welcome to download a free samples to test but no we do not currently offer any trial period of our website templates. If you wish to continue to use the free sample please contact us to purchase a license to allow you to use it permanently.

For how long am I allowed to use your template? Is there any time-limit?

No, as long as your the owner of the domain/template you can use it for a lifetime.

What do i need the software for in CMS and eCommerce templates?

Both CMS and eCommerce type of websites have admin control panels that do not require special software to add pages, images etc.. but if you’re wanting to edit images, make changes to the site layout we advise what software was used to design your website template.

Why is Full site Flash not fully animated (it says FULL flash)?

Full site Flash means it’s a full website with sections are flash as in the header or special animated sections for menu control, banner ads etc..

I get error – This is a technical file…… when opening index file from folder Sources. What should I do?

Please refer to technical documentation for the correct path to your template index.

Can I buy the images/sound samples/effects from templates separately?

No. The templates are created for specific designs and we sometimes use our own stock images to create them.

How can I preview the template pages if there is no live demo?

We strive to create live previews for each template on our website. Sometimes it’s not feisible to create a live demo so if it’s not on our website as a live demo we’re not able to provide one at this time.

Can I remove the reference to TM from the site?

Yes, you can

Can I use the images from the template on another site?

You can use imagery, clipart, fonts and video footage to develop one project only. Any kind of separate usage or distribution is strictly prohibited.

Can I use the template for several domains if the site/project is the same?

No. You’re required to purchase a license for each domain as our Terms of Service is one template/one domain name. With the exception an Buy Out Price is available for the specific template. Contact us for details on Buy Out Price using our Pre-Sale Support.

Can I use the template for several sub domains?

Yes, you can install the template on one domain and or your domain/sub-domains.
Please review this
help topic for a more detailed answer with examples.

Can I try the template before the purchase?

We’re not able to let you download the specific design or template number for testing so we’ve created a Sample Free Templates page that you can use to download and test the “same type” of template for your project before making your purchase.

Do you have a refund policy?

Yes, you can review it here.

Will I get all the blocks/modules I see on the demo (sample data) for eCommerce/CMS?

Yes, everything you see on our template is included. We do not actually modify blocks/modules we only provide the skin or theme for the website software or script your website is using.

Can I use my hosting provider?

In majority of cases you can it just depends on what type of web hosting account you currently use from your hosting provider as some are limited. Each of the templates advise of the requirements so you’ll want to check with your hosting provider to insure they meet the requirements within your current hosting account. Also, keep in mind your template purchase currently includes 1 free year of hosting so you have that as an option as well.

Where can I get the password for the Sources folder?

The password is your Order ID located inside your Template Download email. If your not able to locate your email you’ll need to contact our support team and enter as much detail as you can via our Tech Support Tickets so we can insure you get the correct information.

How can I download again?

Simply visit our Support Chat. You’ll be connected to one of our operators to assist you with renewing the download link. Keep in mind the links are only active for 3 days.

Are the templates compatible with site builders?

Yes, you can learn more about our templates and CMS builder sites here.

Does the template come with instructions for editing?

No, the template will come with installation instructions as there are just too many variables of design platforms to include in our services. For example: Our WordPress Themes are just skins for WordPress websites and those websites are based on the WordPress.org free software. So, you’ll want to learn the basics of WordPress before moving forward with selecting a theme. What we can offer is access to our Free Online Library.

What do the customization offers mean?

Our website is just letting you know we’re here for you in case you need professional assistance as in hiring a company to handle your web design needs.
Can’t I do that myself?
Of course, it really depends on your knowledge of the product your seeking. Before making your purchase please feel free to contact us via our Pre-Sales Ticket so we can insure you make the best product selection to match your know-how when it comes to editing websites.

Why do i need to order the customization service in the checkout?
It’s not a requirement, more of a convenience for our clients to choose from. You can certainly contact us anytime at (support, chat link etc..) for your free quote to assist your customization request.

Will I be able to customize your templates on my own?
Actually, that’s difficult for us to answer as it depends on what product you want your website based on or powered by as the case my be different in each project. There are many different ways to create a website. Many are manually edited such as HTML Coding. We actually recommend an CMS type website for beginners and even seasoned designers use setups such as Joomla, WordPress, Drupal and we now have our very own Flash CMS Templates that allow you to edit your website with ease as 1,2,3!

Do I have to order Customization Services or can I edit Logo, Content etc. myself?

No, you do not have to order customization services as the template actually includes all the files it took to create the template. Even the logo file is included. Logo’s can be .pds, .png etc.. and it can also depend on the type of template you purchase as you can make logos with so many different software types. It will also depend on your knowledge of image editing software.

Will I be able to edit the template myself?

You’re certainly more than welcomed to give it a try. Especially if it’s a new website setup you can really do no wrong if you follow the instructions provided and know a little about basic web design. You also have access to our Web Design Library, tutorials and video educational material. You can also contact us via our Sales Ticket system for a free quote to assist you with editing the template.

Can I install the template myself?

This really depends on your level of experience. We’re here to help you with all kinds of self support via our Web Design Library, Video Tutorials and you can always create a support ticket to help you out if you get stuck.

How long will it take to install the template?

This can be from 24-72 hours or longer in some cases as communication is required from you to us to provide correct FTP, Hosting etc.. this really depends on the uniqueness of your website setup. We’ll do out best to make it happen as quickly as possible.

What is included into “regular + installation” offer?

The template is being purchased at regular price and during checkout process we sometimes have the installation offer to customers if they choose to have us install the template for them.

What is the difference between unique and buy-out price?

The unique price is a higher price which removes a template from our inventory as the only copy sold. Buy-out price removes a template from our inventory as the last copy to be purchased.

After someone buys out the template, will I still be able to use it?

If you’ve already purchased your copy of the template and someone else purchases the unique version they will own the last copy. Thus you’ll have your copy to edit as your template.

What license should I have in order to have rights for customization?

Depending on the template selected please create a Sales Ticket

Can I use the template design for fliers, cards, letterheads, brochures?

Yes you can, but you can not resale the template as purchased, designed or coded.

Are there any other charges except the template price?

During the checkout you may be offered additional options such as template installation. Once template is purchased there are no other charges to your account unless you order customization etc.. Also, if you choose to use an offered free trial once the trial period is completed trial is switched to billing as per your request during checkout.

When and how will I get the template?

Once you’ve completed the purchase process. Then template is normally delivered to your email address within 3-5 minutes.

How can I become an affiliate?

Please visit mytemplatestorage.com to apply for our affiliate account. All applications are reviewed and validated as we’re seeking active affiliates and not all applications are approved. Please do not join to get a discount as you’re required to make 5 purchased before discounts or commissions are asisgned to your affiliate account.

Can you provide me with details for live demo, i want to check admin panel online?

Text and Video – Each of the admin panels should now have dedicated demo for each default type.

Why do your templates not work with plugins (Joomla, WordPress) when my default templates support them?

Our templates are designed to with the standard plugins, not modified. Create a Sales Ticket to have one of our team members to help figure out a solution that works the same if possible.

How can I use my logo image instead of text (XML templates)?

Within the XML section is a place you can enter your details of your image and location of your logo image. Here’s a help section regarding this topic.

How can I change admin details after importing a dump file?

Read more about working with Joomla, Magneto and even more details located here.

How can I get a Flash Moto account after the installation?

Moto Accounts are automatically created once purchased so the account information will be emailed to you. You’ll need to visit www.YourWebsiteAddress.com/admin (if this is the location of the Flash CMS Template) to get started with the initial setup process.

Can I integrate video into the template?

For the most part, Yes. It really depends on the type of template/product you’ve selected or working with on your project. Please create a Pre-Sales Ticket so we can check for you before your purchase.

Do your templates support RTL?

Depending on the template selected please created a Pre-Sales Ticket so we can advise if the template you selected will work for you. If not, we’re happy to advise what types and assist in finding one to suit your needs.

Can I translate your template?

Of course! Our templates are provided mostly using Lorem Ipsum (it’s not actually a spoke language) you can learn more about it here.

How can I extract files?

Each of the website templates are sent to you via email in a Zip format. This is one file that contains all of the files it took to create the website template as well as different folders. You’ll want to use an Unzip software that you’ll download to your computer such as 7-zip.org for free or a paid service like WinZip.com

Do I need to slice the template PSD files myself?

Q: Do I need to slice the template PSD files myself?

A:  We sell pre-sliced templates, you won’t need to re-slice them. Please download one of our Sample Products to evaluate the quality of our products and to test your skills before purchase. Also check the links in About Web Design Templates . The exception is ” PSD Templates” category – the PSD files are not sliced there and you will need to slice them by yourself according to your specific needs.

Are the layers flattened and locked in .psd files?

Q: I purchased a template; can all the images be modified in Photoshop? Are the layers flattened and locked?
 

A: The images can be modified; the layers are not flattened or locked. Please download our Sample Products to evaluate the quality of our products and to test your skills before purchase. Also check the links in About Web Design Templates .