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After Sale Support

After Sale Support

Do you provide support on payment/shipping implementation/configuration?

All e-commerce engines come with native pre-installed/built-in payment/shipping modules that allow you to handle payment and shipping processes in your store. You can find a list of the pre-installed payment/shipping modules for each commerce engine at the corresponding official website. Also, you can find some additional (third-party) payment/shipping modules developed by the community for each e-commerce engine.

We are the design company only, therefore we do provide design only, in meaning that we do not develop/ implement payment/shipping modules or change/modify original coding/functionality of pre-installed payment/shipping modules that come with the corresponding e-commerce engine.

At this point, we do not provide support on payment/shipping modules implementation/configuration.

Here are the links to the most popular official ecommerce engine websites, community forums and documentation portals that illustrate the process of payment/shipping modules implementation/configuration. Below you will find the links to the detailed tutorials on how to setup/configure native payment/shipping modules of the corresponding e-commerce engine.

osCommerce

http://oscommerce.com/

http://www.oscommerce.info/confluence/dashboard.action

http://www.oscommerce.com/community/support

http://forums.oscommerce.com/

http://www.oscommerce.info/

Payment modules

  • 2Checkout Hosted Payment – http://www.oscommerce.info/confluence/display/OSCOM23/2Checkout+Hosted+Payment
  • Authorize.net – http://www.oscommerce.info/confluence/display/OSCOM23/Authorize.net
  • ChronoPay – http://www.oscommerce.info/confluence/display/OSCOM23/ChronoPay+Hosted+Payment+Page
  • ClickandBuy – http://www.oscommerce.info/confluence/display/OSCOM23/ClickandBuy
  • ipayment – http://www.oscommerce.info/confluence/display/OSCOM23/ipayment
  • PayPal – http://www.oscommerce.info/confluence/display/OSCOM23/PayPal
  • Sage Pay – http://www.oscommerce.info/confluence/display/OSCOM23/Sage+Pay
  • WorldPay – http://www.oscommerce.info/confluence/display/OSCOM23/WorldPay

Shipping modules

  • Flat Rate Shipping – http://www.oscommerce.info/confluence/display/OSCOM23/Flat+Rate+Shipping
  • Per Item Shipping – http://www.oscommerce.info/confluence/display/OSCOM23/Per+Item+Shipping
  • Table Rate Shipping – http://www.oscommerce.info/confluence/display/OSCOM23/Table+Rate+Shipping
  • United State Parcel Service (USPS) – http://www.oscommerce.info/confluence/display/OSCOM23/United+State+Parcel+Service+%28USPS%29
  • Zone Rates Shipping – http://www.oscommerce.info/confluence/display/OSCOM23/Zone+Rates+Shipping

Magento

http://www.magentocommerce.com/

http://www.magentocommerce.com/knowledge-base

http://www.magentocommerce.com/boards/

http://www.magentocommerce.com/wiki/

Payment modules

  • Cash On Delivery Payment – http://www.magentocommerce.com/knowledge-base/entry/payment-methods-cash-on-delivery
  • Bank Transfer Payment – http://www.magentocommerce.com/knowledge-base/entry/payment-methods-bank-transfer-payment
  • Purchase Order – http://www.magentocommerce.com/knowledge-base/entry/configure-purchase-order-payment-method
  • Check / Money Order – http://www.magentocommerce.com/knowledge-base/entry/configure-check-and-money-orders
  • Sage Pay – http://www.magentocommerce.com/knowledge-base/entry/getting-started-with-sage-pay-direct
  • WorldPay – http://www.magentocommerce.com/knowledge-base/entry/payment-gateways-worldpay
  • DIBS – http://www.magentocommerce.com/knowledge-base/entry/payment-gateways-dibs-payment-services
  • Card Gate Plus – http://www.magentocommerce.com/knowledge-base/entry/payment-gateway-card-gate-plus
  • eWAY Direct – http://www.magentocommerce.com/knowledge-base/entry/payment-methods-eway-direct
  • Sage Pay Direct – http://www.magentocommerce.com/knowledge-base/entry/payment-methods-sage-pay
  • Payone.de – http://www.magentocommerce.com/knowledge-base/entry/payment-methods-payone
  • Authorize.Net – http://www.magentocommerce.com/knowledge-base/entry/configure-authorizenet-payment-method
  • PayPal – http://www.magentocommerce.com/knowledge-base/categories/category/paypal/

Shipping modules

  • Free Shipping – http://www.magentocommerce.com/knowledge-base/entry/setting-up-free-shipping
  • Flat Rate Shipping – http://www.magentocommerce.com/knowledge-base/entry/setting-up-flat-rate-shipping
  • Table Rate Shipping – http://www.magentocommerce.com/knowledge-base/entry/setting-up-table-rate-shipping
  • FedEx – http://www.magentocommerce.com/knowledge-base/entry/shipping-carriers-setting-up-fedex
  • DHL – http://www.magentocommerce.com/knowledge-base/entry/shipping-carriers-dhl
  • UPS – http://www.magentocommerce.com/knowledge-base/entry/shipping-carriers-ups
  • USPS – http://www.magentocommerce.com/knowledge-base/entry/shipping-carriers-usps

Zen Cart

http://www.zen-cart.com/

http://www.zen-cart.com/forum.php

http://www.zen-cart.com/wiki

http://www.zen-cart.com/content.php?2-FAQs-and-Tutorials

Payment modules

  • PayPal – http://www.zen-cart.com/wiki/index.php/PayPal
  • Express Checkout – http://www.zen-cart.com/content.php?20
  • Authorize.net AIM – http://www.zen-cart.com/content.php?291-how-to-set-up-the-authorizenet-aim-payment-module
  • Moneybookers – http://www.moneybookers.com/creatives/integrationmanual/MB-Zencart-Integration_en.pdf
  • Nochex – http://www.zen-cart.com/showthread.php?t=27928&highlight=nochex
  • Authorize.net SIM – http://www.zen-cart.com/content.php?303-how-to-set-up-the-authorizenet-sim-payment-module
  • Credit Card Payment – http://www.zen-cart.com/wiki/index.php/Admin_-_Modules_-_Payment
  • FirstData Global Gateway API / Linkpoint API / YourPay API – http://www.zen-cart.com/content.php?265-how-to-set-up-the-firstdata-global-gateway-api-linkpoint-api-yourpay-api-payment-module

Shipping modules

  • UPS – http://www.zen-cart.com/wiki/index.php/3rd_party_contributions_-_Shipping_Modules_-_UPS_XML
  • FedEx Shipping Estimator – http://www.zen-cart.com/wiki/index.php/Contribution:FedEx_Shipping_Estimator
  • Ty Package Tracker – http://www.zen-cart.com/wiki/index.php/Contribution:Ty_Package_Tracker
  • Free Shipping – http://www.siteground.com/tutorials/zencart/zencart_shipping.htm
  • Per Item – http://www.zen-cart.com/content.php?215-would-like-to-set-up-individual-shipping-charges-per-item-that-is-item-a-will-cost-2500-per-item-to-ship-and-item-b-would-cost-3000-per-item-to-ship-how-can-this-be-done
  • Per Unit – http://www.zen-cart.com/content.php?215
  • Table Rate – http://www.zen48.com/?p=132
  • USPS – http://www.zen-cart.com/content.php?284-how-do-i-set-up-the-usps-shipping-module
  • Zone Rates – http://www.zen-cart.com/content.php?284-how-do-i-set-up-the-usps-shipping-module

PrestaShop

http://www.prestashop.com/

http://www.prestashop.com/forums/

http://support.prestashop.com/en/

http://doc.prestashop.com

Payment modules

  • All native modules – http://doc.prestashop.com/display/PS14/Managing+Payment+Methods

Shipping modules

  • All native modules – http://doc.prestashop.com/display/PS14/Managing+Modules#ManagingModules-Shipping%26Logistics

VirtueMart

http://virtuemart.net/

http://forum.virtuemart.net/

http://virtuemart.net/home/manuals

http://virtuemart.net/dmdocuments/User_Manual.pdf

Payment modules

  • All native modules – http://virtuemart.net/documentation/User_Manual/Pre-Configured_Payment_Methods.html

Shipping modules

  • All native modules – http://virtuemart.net/documentation/User_Manual/Shipping_Modules.html

OpenCart

http://www.opencart.com/

http://www.opencart.com/index.php?route=documentation/documentation

http://forum.opencart.com/

http://www.opencart.com/index.php?route=support/support

Payment modules

  • AlertPay – http://opencart-tutorials.com/opencart-tutorials-payment-modules.html
  • Authorize.Net AIM – http://forum.opencart.com/viewtopic.php?f=20&t=29779
  • Bank Transfer – http://forum.opencart.com/viewtopic.php?f=20&t=54593&p=257312
  • Free checkout – http://forum.opencart.com/viewtopic.php?t=61828
  • Moneybookers – http://forum.opencart.com/viewtopic.php?t=29543
  • NOCHEX – http://esupport.nochex.com/index.php?_m=downloads&_a=downloadfile&downloaditemid=29
  • Perpetual Payment Gateway – http://support.voicecommercegroup.com/documents/Technical_Integration_Guide_Internet.pdf
  • PayPal – http://www.opencart.com/index.php?route=documentation/documentation&path=32_35_60
  • SagePay – http://www.sagepay.com/sage-pay-integration
  • 2Checkout – https://www.2checkout.com/shopping-cart/open-cart/
  • WorldPay – http://forum.opencart.com/viewtopic.php?f=22&t=10722

Shipping modules

  • Flat Rate – http://www.inmotionhosting.com/support/edu/opencart/testing-your-store/setting-up-flat-rate-shipping-for-testing-purposes
  • Free Shipping – http://opencartvideotutorials.blogspot.com/2012/05/how-to-set-up-free-shipping-in-opencart.html
  • Per Item – http://forum.opencart.com/viewtopic.php?f=19&t=21838
  • Store Pickup – http://www.inmotionhosting.com/support/edu/opencart/203-shipping-and-taxes-in-opencart/installing-the-pick-up-from-store-shipping-method
  • UPS – http://forum.opencart.com/viewtopic.php?f=142&t=30710
  • USPS – http://forum.opencart.com/viewtopic.php?f=142&t=30713
  • Weight Based Shipping – http://www.inmotionhosting.com/support/edu/opencart/203-shipping-and-taxes-in-opencart/setting-up-weight-based-shipping

Jigoshop

  • http://jigoshop.com/
  • http://forum.jigoshop.com/
  • http://forum.jigoshop.com/discussions
  • http://forum.jigoshop.com/kb

Payment modules

  • http://forum.jigoshop.com/kb/jigoshop-settings/payment-gateways
  • http://forum.jigoshop.com/kb/faq-extensions-user-questions/

Shipping modules

  • http://forum.jigoshop.com/kb/faq/additional-shipping-method-options
  • http://forum.jigoshop.com/kb/faq-extensions-user-questions/

Note, some companies offer paid support and payable services.

I get the error “This is a technical file…” when opening the index file from the Sources folder. What should I do?

Please refer to the technical documentation for the correct path to your template index.

Will the template work with third party plugins?

The templates we offer are developed and tested to be fully compatible with all default modules and plugins.

However we can’t guarantee the correct work of our templates with any third party plugins or components.

Why do you keep closing my tickets?

We close every ticket to avoid ticket system overflow, as get hundreds of tickets per day. You can re-open the ticket if you need our further assistance, by replying on it through your e-mail.

Do you sell programs for editing templates?

Q: Do you also sell programs for editing templates?

A: No. We sell templates only. You can find software for editing templates on the official website of Adobe Systems Incorporated. Please, use the following links to download the free trial versions:

Adobe Photoshop CS3
https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop (free registration required)

Adobe Dreamweaver CS3
https://www.adobe.com/cfusion/tdrc/index.cfm?product=dreamweaver (free registration required)

Adobe Flash CS3 Professional
https://www.adobe.com/cfusion/tdrc/index.cfm?product=flash (free registration required

How can I get in touch with the author of a particular template?

Unfortunately, due to the company policy, we are not allowed to give out contact information of our designers due to a non – disclosure agreement that they have with the company.

Can you design a custom website template for me?

Q: Can you design a custom website template for me?

A: Yes, we have many original and customization capabilities available for our customers. Please, join our live support chat in order to get more details on this question.

Do not provide support for FlashMoto templates?

Unfortunately, we no longer provide support and technical assistance for Flash CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Flash CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution. Thank you.

Can you help me in integration any 3rd party module into the template?

Unfortunately it is beyond our support, as we can help you only with integral parts of the template, also the installation of any additional module will require extra coding, so if you are interested in it we recommend you to contact our partner customization studio www.templatetuning.com

Can you teach me how to program?

Please note that we provide support only for customization and installation of our templates. We do not offer any programming or web-development learning courses.

After Sale Support That We Offer

You get 24/7 free support after purchasing the template .Our web templates have detailed instructions about installation and customization process of your website, they are included in the package you have purchased. Also we have a variety of video tutorial on our Help center, which will guide you in setting up your website. If you have any problems please, check one of the following: Support Chat, HelpDesk or Phone Service (1-347-342-0463)

Templates FAQ

CMS/E-commerce engine and template, what’s the difference?

The following article is going to explain the difference between CMS/E-commerce engine and template.

A content management system (CMS) is a computer application that allows publishing, editing and modifying content as well as maintenance from a central interface. They allow editing and publishing website content from a central interface like a web browser. The most common CMS engines are WordPress, Joomla, Drupal, etc.

CMSs are often used to run websites containing blogs, news, and shopping. Many corporate and marketing websites use CMSs. CMSs typically aim to avoid the need for hand coding but may support it for specific elements or entire pages.

A CMS may serve as a central repository containing documents, movies, pictures, phone numbers, scientific data. CMSs can be used for storing, controlling, revising, semantically enriching and publishing documentation.

The detailed list of the CMS systems you can find on the following page.

Electronic commerce, commonly known as E-commerce or eCommerce (for example, Magento, PrestaShop, OpenCart and other), is trading in products or services conducted via computer networks such as the Internet. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. Modern electronic commerce typically uses the World Wide Web at least at one point in the transaction life-cycle, although it may also encompass a wider range of technologies such as e-mail, mobile devices, social media, and telephones.

You can check major e-Commerce systems and their peculiarities on the following page.

A website template is a pre-designed webpage, or set of webpages, that anyone can modify with their own content and images to setup a website. Website templates allow anyone to setup a website without having to hire a professional web developer or designer, although many developers do use website templates to create sites for their clients. This allows anyone to set up a reasonably priced personal or business website that will be listed in search engines when users search for your product or service. The source files of these templates are always in the PSD format which belongs to the Adobe Photoshop software.

A template controls the overall look and the layout of a site. It brings together common elements, modules and components as well as providing the cascading style sheet for the site.

We can make the conclusion, that templates are developed to make web designer’s life easier. Engines are for programmers.

We are designers’ company and develop templates for different CMS and E-commerce systems. That is why we provide full support only for the themes we created.

In case you have some issues with your CMS engine or e-Commerce platform functionality or you want to change/broaden your dashboard functionality, the best way is to join your CMS/E-commerce community. Open-source applications provide the wide range of support forums, blogs, knowledge-base. Feel free to share your issues and solutions with the users of the same engine.

Below you can find some useful links to those projects for which you can purchase templates on our website:

WordPress

http://wordpress.org

Joomla

http://joomla.org/

Drupal

https://www.drupal.org/

Magento

http://www.magentocommerce.com/

PrestaShop

http://www.prestashop.com/

OpenCart

http://www.opencart.com/

Zen Cart

http://www.zen-cart.com/

osCommerce

http://oscommerce.com/

http://www.oscommerce.info/

VirtueMart

http://virtuemart.net/

Jigoshop

http://jigoshop.com/

WooCommerce

http://www.woothemes.com/woocommerce/

Shopify

http://www.shopify.com/

Loaded 7

http://loadedcommerce.com/

Do you provide RTL conversion services?

Unfortunately, we do not provide RTL conversion services for our templates. You can contact our partner – TemplateTuning.com – to get the template converted at the following prices:

Product Price Terms of Delivery
Joomla $99 3 business days
WordPress $99 3 business days
Drupal $349 5 business days
Magento $349 7 business days
PrestaShop $349 7 business days
osCommerce $349 7 business days
ZenCart $349 7 business days
VirtueMart $349 7 business days
OpenCart $349 7 business days

Feel free to visit their customer support chat and request a quote from a Sales Manager on your particular template project: http://account.templatetuning.com/chat/support.php

Using a download manager

Due to the low connection speed you may have issues with template package download. To avoid damaging of the template package please the download manager.

We can recommend you free download manager application FlashGet. It can be downloaded from the official website at http://www.flashget.com/index_en.html

FlashGet is specifically designed to resolve two of the biggest problems that occur while downloading the files:

  1. Speed
  2. Management of the downloaded files.

FlashGet can split downloaded files into sections, then download each section simultaneously which increases the download speed from 100% to 500%.

Also FlashGet have user-friendly manager, which will help you in managing your files.

Links to the software you may need
Browser Compatibility

All templates are tested in each browser before selling so they are fully compatible with the most popular web browsers such as

  • Trident: Internet Explorer 9+,
  • Gecko: Mozilla Firefox 24.0+,
  • Presto: Opera 12.16+,
  • WebKit: Safari 5.1.7+, Google Chrome 30.x+

Feel free to download recent versions of the most popular browsers using the links below:

Learn more about browsers compatibility

 

Selecting web server

Our website templates (FLASH site, FLASH animated, Dynamic FLASH, Dynamic SWiSH, Full Site, Full Package, Stretched, CSS, SWiSH) are created using basic HTML or FLASH technology, so they will work with any hosting provider, as they do not require any specific settings.

All cms-blog templates and e-commerce templates have special hosting requirements, which you can check at template preview.

How can I translate “Lorem Ipsum” text?

You don’t need to translate it, as the content is not related to the template, just replace it with yours.

What is “Lorem Ipsum”?

“Lorem Ipsum” is not simply a random text. It contain pieces of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, from a Lorem Ipsum passage, and then going through the citations of the word in classical literature, discovered the undoubted source.

Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of “de Finibus Bonorum et Malorum” (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, “Lorem ipsum dolor sit amet..”, comes from a line in section 1.10.32.

Latin text in templates

All our templates are created in English, but we use special content generator “Lorem Ipsum”, which is in Latin.

I want to start a web site, but I don’t know what to do?

First of all we recommend you to decide what kind of website you want to create, will it blog, e-commerce or just static intro website. Then you need to select the template according your requirements, after selecting the template you will need to have hosting place and domain name to install the website, basically these all main steps.

If you want to get full step by step instructions , please contact us via live chat .

Template Package Content

How many pages are provided with the template?

Basically you can view template preview, there you will be able to check how many pages are included, If you have some doubt you can contact us for clarification via live chat .

Where can I get additional fonts?
  • Please check following links:
  • www.1001freefonts.com
  • www.cool-fonts.com
  • www.pcfonts.com
  • www.fonts.com
  • www.macfonts.com
  • www.fontfreak.com
  • www.abstractfonts.com/fonts
  • www.myfonts.com
  • www.1001fonts.com
  • www.acidfonts.com
  • www.fontsforflash.com
  • www.highfonts.com
  • www.fontparadise.com
  • www.bitstream.com
  • www.grsites.com/fonts
  • www.freewarefonts.com
What is approximate size of template files?

Basically package size depends on template type ,usually it is 30-90 Mb. The value is big, because of the sources files provided with the template. Usually a download accelerator or a download resuming program can solve the disconnection problem. We recommend you to use the FlashGet program for downloading.

Do you provide .fla file with the template?

Yes, you will get all sources files ,used for creating the template as well asl ” .FLA” . Our flash files are fully editable, so you will be able to modify everything (text, colours, images, sounds etc.) according to your needs.

Where to get the free stuff that is advertised?

After proceeding a purchase you will get a unique Order ID that is composed of 20 uppercase and lowercase letters and numbers (e.g. zADFj97kHGj8hD4r7G57). You will need to enter your Order ID into “Your Order ID to Access Premium Clipart Library” and then agree to our terms and conditions.

Please, use the following link: http://www.template-help.com/library

Clipart and Images Questions

Can I edit images in psd ?

Unfortunately images, used in the template are not editable, as you get them as bonus from our partners, but all of them can be replaced with yours, or use default images as they are.

Where can I get high-resolution images?

Q: I need high resolution graphics for the use with my template package. Where can I get them?

A: Unfortunately, we can’t provide you with high-resolution images because our designers use clipart from different sources, many of which have limitations of use.

May I purchase specific images from your site?

If you are interested in some images from our templates, you can submit the ticket to us with your inquiry, and we will provide you with info ,where you can purchase images.

How can I get the screenshots of the template I am interested in and what will be the resolution for them?

If you are interested in screenshots, you can submit the ticket to us with your inquiry, and we will create them for you, the resolution will be 1024X768px .

Can I purchase clipart without purchasing a template?

Q. I am interested in using your clip art, however, I don’t want to purchase a template. Is there any way that I can use the clip art without purchasing the template? Or, is there a small fee I can pay to download the clipart?

A. We don’t sell clipart separately. Please, purchase any template from our company and you will get free access to the Clipart Library.

Are the layers flattened and locked in .psd files?

Q: I purchased a template. Can all the images be modified in Photoshop? Are the layers flattened and locked?
 

A: The images can be modified, the layers are not flattened or locked. Please download our Sample Templates to evaluate the quality of our products and to test your skills before purchase.

CMS and Sitebuilder programs compatibility questions

CMS templates we offer

Our company provides a great variety of high-qualified, eye-catching designs for cms platforms. A content management system (CMS) is the collection of procedures used to manage work flow in a collaborative environment.

We have cms blog templates, which can be used to create your own website with blog layout, you will be able to manage your website through admin panel : add/replace pages, edit content & images, install additional plugins and modules etc. We create templates for such cms blog platforms:

  • Joomla;
  • WordPress;
  • Drupal;
  • phpNuke;
  • phpbb;

We have e-commerce templates, which can be used for on-line stores. Each of them has a great variety of functions and options , you will be able to manage all your products, shipping, payment options through admin panel. We create e-commerce templates for such platforms :

  • OsCommerce;
  • Magento;
  • Virtuemart;
  • Cre-Loaded;
  • Prestashop;
  • Zen-Cart.
Can I use your templates with BlueVoda, Yahoo site builders etc?

Unfortunately you won’t be able to use templates with sitebuilders, so we recommend you to have : Adobe Photoshop CS/CS2/CS3/CS4/CS5, Adobe Dreamweaver CS3/CS4/CS5 and Adobe Flash 8/CS3/CS4/CS5. All these pieces of software have free 30 days trials available through their websites in the case that you either do not have the software or you have no desire to purchase it. By having these programs, you can change or customize any aspect of our templates according to your wishes.

However, if you do not want to attempt these modifications yourself and would like help in this area then please feel free to visit our customization site at: www.templatetuning.com. There you will find a wide variety of customization tools and our easy to use price list will give you a quick idea of how much our services cost. Once you have created an account, you can then open a live chat with one of our design managers.

Are your templates compatible with Site2You sitebuilder?

We have special templates category – “turnkey websites”. They are compatible with Site2you.com sitebuilder. If you are interested in these templates you can make a trial on http://www.site2you.com/ and join live chat, an operator will gladly assist with your templates.

  • Ron Ausby

    A couple of years ago I purchased a couple of website templates from you guys and shortly after that my home was burned to the ground and I lost everything. Is it possible for me to get those templates that I purchased downloaded once again? I don’t the exact credit card (debit card) that I used but I can provide you with the following information: Ronald Ausby, 4352 49th Street San Diego, Cal. 92115. If you can help I would really appreciate it. I’m getting back in the business again and you guys have the best templates on the planet. Thank You so much for your help. Sincerly, Ronald Ausby

    • Anonymous

      Yes you can get the download link for your templates. Please contact our operators through the live chat and provide them with all order details you have. They will provide you with further assistance. Please use the following link to join the live chat: http://chat.template-help.com/

  • EZ2Relate

    Where can I find instructions on how to turn a Magento template into a CS-Cart shopping cart template?

    • Anonymous

      Unfortunately converting templates is beyond of our sphere of free support services. I can only recomend you to search Google for some solutions.

  • John

    I have loaded your Joomla Template 1.6 and I cannot get to display properly within the Joomla software. It displays with some of the attributes of the template and some of the default Joomla example templates. How do I get this fixed? I have been trying to get this to work for 2 days now. It is one huge headache.

    • Anonymous

      Please make sure you followed the included joomla_readme.pdf file attentively. Feel free to contact our support team using the live chat or the ticket system and provide them with the particular template ID that you are working with. We guarantee our help and further assistance.

  • Anonymous

    Please contact our support team using the live chat or the online help desk. They will provide you with further assistance.

  • Anonymous

    Please check the following tutorial on how to use the Cufon replacement script
    http://info.tmimgcdn.com/wp-content/uploads/2011/03/Html/how_to_use_cufon.htm
    Make sure you included the necessary glyphs to display the special characters.

  • Anonymous

    The Joomla content could be modified through the Joomla admin panel (your domain name/administrator). Feel free to check the following tutorials on how to work with Joomla:
    http://info.template-help.com/cms-blog-templates/joomla/joomla-tutorials

    If you have some specific issues please contact our team through the live chat, phone or online help desk:
    http://info.template-help.com/contact-us/

  • Weloveourfamily

    I thought when I bought this, that I would get a web site that was made similar to what I saw online and all I’d have to do is open is up and change a few things here and there as well as change the text to say what I needed it to say. I have files everywhere it seems and passwords needed (the password doesn’t work for the INFO file) and I’m completely and totally lost!!!! Help?

    • Anonymous

      We regret that you are having difficulties with the purchased product. Please specify what exact template did you order (the type or number) and we’ll be glad to provide you with the detailed tutorials, instructions and any required assistance.

      You can pass all your order details to our technicians http://esupport.template-help.com/index.php?/Tickets/Submit

      As for the password – you need a pasword only to extract the files from the template sources package. You can find the password at your order details page. Make sure you are using the correct unzipping software and you are pasting the password without any additional spaces.

  • Modenike

    I was unable to find my images in the image folders. How do I go about getting them back?

    • Anonymous

      Please contat our technical support team via the live chat or the online help desk. Provide them with your template number and order details. I’m sure they will be able to resolve your issue.

  • Aqib Khan

    i am about to buy prestashop theme will all themes work with PrestaShop v.1.4.6.2?

    • Anonymous

      Each template has a specific requirements so we recommend you to use the required version of Prestashop engine

  • ali

    can i use ur sample templates freely?

    • Anonymous

      You can use free sample templates for educational purposes only. You are not allowed to use them for live projects.