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Pre-Sale Questions Category RSS

Do you have any questions before purchasing? If you do than this is the right place to find the answers! Please use the navigation menu to browse the topics further on.

The GNU General Public License is intended to guarantee your freedom to share and change free software - to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. Read More

You can check the Software Required section on your template preview page. We do not guarantee that the template will work properly in case of using software other than the one we specify as recommended on the template preview page.…

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Unfortunately, we no longer provide support and technical assistance for Moto CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Moto CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution.…

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Unfortunately, we do not provide assistance through the screen sharing software. However, our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system 24/7…

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You are not allowed to use the template sample images for any other projects. Any kind of separate usage or distribution is strictly prohibited.…

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You can keep the sample data images on your website but only as a part of the template. Do not use the template sample images for any other projects of yours. Any kind of separate usage or distribution is strictly prohibited.…

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Yes, you will be able to remove the TemplateMonster reference from your website. You can contact Technical Support team to get instructions for your specific template.…

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Yes, you can install the template on your localhost or test server and then move the website to another domain.…

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Dump.sql file contains all the sample data of your template. You can import this file to the database to overwrite the existing content and to make the website look exactly like a live demo. You can contact Technical Support Team to get more details and instructions.…

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Unfortunately, we do not provide updates for our templates as adjusting the template to a higher version requires advanced changes and over-scripting of the original template. However, our partner in custom design: http://templatetuning.com/ can update your template for additional fee. Feel free to join their live chat on the site for the detailed info and a quote on prices.…

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The required unzipping programs are listed on the template preview page in the Software Required section: WinZip 9+ (Windows); Stuffit Expander 10+ (Mac).…

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Our templates are complex products. Consequently, investigation of technical issues sometimes involves testing a template in the environment it interacts with. We use your website access details to take a closer look into the reported issue only with your permission. Keep in mind that we safeguard your personal information from unauthorized access. For more details you can refer to our …

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Yes, you can add Woocommerce and Jigoshop plugins to your WordPress theme powered by Cherry Framework. Additionally, you can purchase Shop beginners Kit extension that enables their smooth integration. It also includes the visualization part that makes your shop match the design of your template and have all the corresponding sample data, helping you start successful sales quickly.…

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You should check your template compatibility in the Technical details section on your template preview page . You can also follow this link to view the CMS Products Compatibility table: Is my template compatible with the latest CMS engine version (WordPress\Joomla)? …

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Most of our templates can be managed via the user-friendly admin panel, although you can contact our Pre-Sales Team to get more details on specific template prior to purchasing. Keep in mind that our products have detailed instructions about template installation and customization process. Additionally, you can also visit our Help center and view video tutorials available.…

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Due to the complexity of issues which generally fall in the realm of support, we don’t currently provide technical assistance via phone. However, after purchasing the template you get 24/7 free support and our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system.…

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The following article is going to explain the difference between CMS/E-commerce engine and template. Read More

Are your templates SEO-friendly?

January 30 2014 | Category: Pre-Sale FAQ

Generally speaking, yes, with the exception of pure Flash Templates which are not currently readable by search engine bots. We’ve got a great fix for Flash Sites – take a look at our Flash CMS Templates with SEO!

If you’re searching for a seo wordpress template to build a website, have a look at our professional solutions.…

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All e-commerce engines come with native pre-installed/built-in payment/shipping modules that allow you to handle payment and shipping processes in your store. You can find a list of pre-installed payment/shipping modules for each commerce engine at the corresponding official website. Read More

Unfortunately, we do not provide RTL conversion services for our templates. You can contact our partner – TemplateTuning.com – to get the template converted at the following prices:

OfferProductDescriptionPriceTerms of Delivery
Convert to RTL formatWebsite TemplatesThe template will be converted to RTL (right-to-left) for supporting Hebrew and Arabic languages.
Translation is not included (template
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(Español) No, lo sentimos pero no podemos darle enlaces de sitios web/proyectos de nuestros clientes debido a nuestra política de privacidad. Read More
(Español) Nuestros códigos de afiliados están disponibles y se puede utilizarlos en casi cualquier plantilla. Read More

Yes, for the most part, but it really depends on the type of template. Paypal offers many different methods to create an online checkout option for you, for example, images with direct text links to your Paypal item or service.…

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(Español) Por favor, envíe su pregunta a Soporte. Read More
(Español) Nuestras plantillas no están diseñadas para el funcionamiento con aplicaciones de terceros. Read More
(Español) Sí, pero por favor revise la sección de requerimientos que se encuentra en la página de vista previa de la plantilla y consulte su proveedor de hosting. Read More
(Español) Sí. Recomendamos que utilice nuestras plantillas para los proyectos de sus clientes. Read More
(Español) No. No ofrecemos membresías. Read More
(Español) Recientemente hemos creado "Mi Cuenta" para nuestros clientes. Próximamente vamos a ofrecerles - Las recompensas por compras repetidas. Read More
(Español) Sí, ahora tiene dos opciones para obtener sus ficheros. Read More
(Español) Tiene que asegurarse de que ha subido los ficheros de tema en el modo binario. Read More
(Español) Normalmente su instalación es completada dentro de 72 horas. Read More
(Español) Consulte nuestra sección de ayuda. Read More
Flash is not currently supported by Apple (iPad/iPhone) products. Read More

One of the most common problems with the password is when the copy/paste is performed – it’s either not fully copied or there’s a space at the beginning or end of the password field. So, take a moment and make sure there are no blank spaces in the password box before/after the password once pasted into place. If this is …

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Feel free to contact our Pre-Sales Department to check the code for you. We’ll do the best we can to assist you Read More
(Español) Por favor cree un Ticket. Read More
(Español) Si un fichero está dañado, tendrá que descargar el archivo zip original de nuevo. Read More
(Español) Usted puede encontrar más información sobre esto aquí http://en.wikipedia.org/wiki/SWiSH_Max Read More

A great question! Actually, from time to time you can find special promo codes on our Blog, within our Newsletters and even on social media sites such as our Facebook and Twitter pages.

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We currently do not provide access to demo control panels of 3rd party software site builders, online stores, etc., as we only offer the skins or themes for the software. You should be able to locate the sample panels via search engine results. …

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If your request is related to the template not functioning correctly, an error in the download, or general getting started instructions, feel free to ask our support for help. We limit the questions to issues related to getting the template installed and working. Anything else is beyond the scope of a template sale. We do however offer custom services via

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No. You’ll need to either purchase the software required for editing, download free trials from software companies or download free open source software depending on what template you’re seeking to install. …

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(Español) En la página de compra de plantilla Usted puede encontrar ofertas adicionales, pero no, no hay ningún pago oculto. Read More
(Español) Por el momento TemplateMonster.com no ofrece sus propias soluciones de hosting/dominio. Read More
(Español) Por el momento no ofrecemos ningún período de prueba. Read More
(Español) No, no hay límite de tiempo. Read More
(Español) Las plantillas CMS y plantillas de comercio electrónico tienen paneles de control de administración y no requieren un software especial. Read More

Full site Flash means it’s a full website with flash sections, e.g. in the header, for menu control, banner ads, etc.…

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Please refer to the technical documentation for the correct path to your template index.…

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No. The templates are created for specific designs and we sometimes use our own stock images to create them.…

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We strive to create live previews for each template on our website. Sometimes it’s not possible to create a live demo, so if it’s not on our website, we’re not able to provide one at this time.…

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Yes, you can.…

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You can use the imagery, clipart, fonts and video footage to develop one project only. Any kind of separate usage or distribution is strictly prohibited.…

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Yes, but you’ll need to buy a developer’s license which grants a non-exclusive permission to use the template on up to 5 domains. Alternatively, you can purchase an Exclusive or a BuyOut license (when you are the sole buyer or the last buyer of a particular design respectively). Contact us for details on the Exclusive/BuyOut Price using our Pre-Sales Support …

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Yes, you can install the template on one domain and its sub-domains. Please review this help topic for a more detailed answer with examples.…

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We’re not able to let you download the specific design or template for testing, so we’ve created a Sample Free Templates page where you can download and test the same type of template you want to use for your project before making your purchase. Or you can buy WordPress themes that are premium quality for a very reasonable price.…

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Do you have a refund policy?

April 05 2012 | Category: Pre-Sale FAQ

Yes, you can review it here.…

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Yes, everything you see on our template demo is included.…

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In most of cases you can. It just depends on what type of web hosting account you are currently using from your hosting provider as some are limited. Each of the templates has the hosting requirements listed, so you’ll want to check with your hosting provider to ensure the requirements are met within your current hosting account.…

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The password is your Order ID located inside your Template Download email. If you’re not able to locate your email, you’ll need to contact our support team and enter as much detail as you can via our Tech Support Tickets so we can ensure you get the correct information.…

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How can I download again?

April 05 2012 | Category: Pre-Sale FAQ

Simply visit our Support Section and enter your ID in the Check Your Order Status area. You’ll be connected to one of our operators to assist you with renewing the download link. Keep in mind that the links are only active for 3 days.…

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Yes, you can learn more about our templates and CMS builder sites here.…

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Yes, we offer you a variety of sources to help you get familiar with your particular template, including installation and editing instructions. Many articles and tutorials on editing templates can be found at our Online Help Center. Besides, you can always refer to our partners from TemplateTuning.com to install or customize your template for an additional fee.…

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TemplateHelp.com just makes professional assistance of our customization partners available to you for purchase.

Do I need to order the customization service in the checkout?
It’s not a requirement, just an option for our clients’ convenience. If you’re interested, please contact us any time through pre-sales chat for a free quote on your customization request.

Will I be able to …

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You’re certainly more than welcome to give it a try. Especially if it’s a new website setup, and you know a little about basic web design, you can really do no wrong by following the instructions provided. You will be able to find instructions on editing your template in our Online Help Center, our Knowledgebase or by asking an operator …

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This really depends on your level of experience with the product. You will be able to find instructions on editing your template in the template’s documentation file, in our Online Help Center, or by asking an operator in our live chat. You can also contact us via our Ticket System specifying your order information and all the relevant hosting details …

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The usual period is 24-72 hours. It may take longer in case you fail to provide the correct hosting information in time. We’ll do our best to make it happen as quickly as possible. …

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The offer includes the template at regular price plus its installation on your hosting carried out within 24-72 hours.…

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The Exclusive license removes a template from our inventory as the only copy sold. It is applicable only to new templates which haven’t been sold once yet. The Buyout license removes a template as the last copy to be purchased.…

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If you’ve already purchased your copy of the template and someone else purchases the Buyout license, they will own the last copy. Thus you’ll have your copy to edit as your template.…

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All imagery, clip art, fonts and videos used in our products are royalty-free and are an integral part of our products. Any of the licenses you buy (single, developers, exclusive or buyout) gives you the right to use images, clip art, fonts and videos only as a part of the website(s) you build using your template. Any kind of separate …

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You may opt to purchase additional options, such as template installation, web hosting, etc. Once the purchase is complete, there are no other charges to your account. If you decide to order customization later, it will come as a separate order.…

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When and how will I get the template?

February 01 2012 | Category: Pre-Sale FAQ

You’ll get the template once you’ve completed the purchase process. The template is normally delivered to your email address within 3-5 minutes.…

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How can I become an affiliate?

February 01 2012 | Category: Pre-Sale FAQ

Please visit mytemplatestorage.com to apply for our affiliate account. All applications are reviewed and validated as we’re seeking active affiliates. Therefore, not all applications are approved. Please do not join to get a discount as you’re required to make 5 purchases before discounts or commissions are assigned to your affiliate account.…

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Text and Video – Each of the admin panels should now have dedicated demo for each default type.…

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Our templates are designed to work with standard plugins which haven’t been modified. Please create a Support Ticket to have one of our team members to help figure out a solution that works.…

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Within the XML section is a place you can enter your details of your image and location of your logo image. Here’s a help section regarding this topic.…

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Moto accounts are automatically created once the template is purchased so the account information will be emailed to you. You’ll need to visit www.YourWebsiteAddress.com/admin (if this is the location of the Moto CMS template) to get started with the initial setup process.…

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For the most part, yes. It really depends on the type of template/product you’ve selected. Please create a Support Ticket so we can check for you before your purchase.…

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Do your templates support RTL?

February 01 2012 | Category: Pre-Sale FAQ

Our templates do not universally support RTL. Please create a Ticket so we can advise if the template you selected will work for you. If not, we’ll be happy to assist you in finding one that will suit your needs.…

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Can I translate your template?

February 01 2012 | Category: Pre-Sale FAQ

Of course! Our templates are provided mostly with Lorem Ipsum texts. You can learn more about it here.…

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How can I extract files?

February 01 2012 | Category: Pre-Sale FAQ

Each of the website templates you download from our site comes in a Zip format. This one archive file contains all of the files it took to create the website template as well as different folders. You’ll need to use archive software to extract the files, e.g. open-source 7-zip.org or license software like WinZip.com…

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The templates we offer are developed and tested to be fully compatible with all default modules and plugins.

However we can’t guarantee the correct work of our templates with any third party plugins or components.…

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Yes, you can use logo to design corporate identity, but you can use it for one company only.

In case you’re seeking a wordpress corporate template to put up a professional website, take a look at our premium themes.…

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No, we can’t provide image in higher size or resolution rather than it is on the template. We recommend looking for professional images on online photo resources. …

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No, we design templates optimized for web resolution only. …

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Yes, it’s not prohibited to use the template graphics for printed material but the resolution of the templates graphics (except for logo templates) is not enough for printing. All the templates are designed for 72 dpi resolution while the printing requires 300 dpi resolution. …

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Yes, you can add your copyright for protecting your content. …

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All imagery, clipart and fonts used in our products are royalty-free and are the integral part of our products. One Time Usage License and Developers License give you the right to use images, clipart and fonts only as a part of the website you build using your template.

You can use imagery, clipart and fonts to develop one project only. …

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No, you can not resell the customized template as a template but you may sell it as a project to your client (see paragraph 1 One time usage license for more details). …

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Our team offers assistance for the template installation and basic customization like: editing text, images and sample content. We do not offer assistance for the advanced customization like implementing some third party components or programming solutions.

If you are not sure you can customize the template yourself we recommend to hire a design studio to customize the template for you …

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Yes, you can customize the template to any extent needed. As you will get all sources files after purchasing you will be able to modify everything according to your preferences.…

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No, you are not allowed resell the template as is. …

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When you buy the template at usual price you automatically get the one time usage license. It enables you to use each individual product on a single website only, belonging to either you or your client.

You have to purchase the same template again if you want to use the same design in connection with other projects. After passing files …

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No, you can not place a line at the bottom ( or any other spot)of the customized project saying “Website design by Company name”. Nevertheless, you can place “Customized by Company name”. …

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No, you are not allowed to resell the template as is, it should be customized before selling.…

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When you buy the template at unique price you automatically get the buyout purchase license. This means that you are the last person to buy the template. The template will be deleted from our database and will be no longer available for sale.

The buyout purchase license allows you to develop the unlimited number of projects based on this template, …

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In case you would like to customize our templates for your customers, you don’t need any license since your customer will be the final owner of the template files. The only thing you should keep in mind is when you start on the projects based on the same template, you have to purchase this template over again for every project …

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Yes, you can place a note at the bottom or any other spot of product «Website development by Company name». Nevertheless, you can not place «Website design by Company name». …

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