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After Sale Support Category RSS

A series of articles about after sale support for our clients. If you are looking for information on editing your new template please, refer to the After Sale Support section of this help center. Please, use the navigation buttons below or main navigation menu to browse the subjects.

You can check the Software Required section on your template preview page. We do not guarantee that the template will work properly in case of using software other than the one we specify as recommended on the template preview page.…

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Unfortunately, we no longer provide support and technical assistance for Moto CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Moto CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution.…

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Unfortunately, we do not provide assistance through the screen sharing software. However, our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system 24/7…

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Dump.sql file contains all the sample data of your template. You can import this file to the database to overwrite the existing content and to make the website look exactly like a live demo. You can contact Technical Support Team to get more details and instructions.…

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Unfortunately, we do not provide updates for our templates as adjusting the template to a higher version requires advanced changes and over-scripting of the original template. However, our partner in custom design: http://templatetuning.com/ can update your template for additional fee. Feel free to join their live chat on the site for the detailed info and a quote on prices.…

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The required unzipping programs are listed on the template preview page in the Software Required section: WinZip 9+ (Windows); Stuffit Expander 10+ (Mac).…

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Our templates are complex products. Consequently, investigation of technical issues sometimes involves testing a template in the environment it interacts with. We use your website access details to take a closer look into the reported issue only with your permission. Keep in mind that we safeguard your personal information from unauthorized access. For more details you can refer to our …

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Yes, you can add Woocommerce and Jigoshop plugins to your WordPress theme powered by Cherry Framework. Additionally, you can purchase Shop beginners Kit extension that enables their smooth integration. It also includes the visualization part that makes your shop match the design of your template and have all the corresponding sample data, helping you start successful sales quickly.…

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Due to the complexity of issues which generally fall in the realm of support, we don’t currently provide technical assistance via phone. However, after purchasing the template you get 24/7 free support and our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system.…

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All e-commerce engines come with native pre-installed/built-in payment/shipping modules that allow you to handle payment and shipping processes in your store. You can find a list of pre-installed payment/shipping modules for each commerce engine at the corresponding official website. Read More

Please refer to the technical documentation for the correct path to your template index.…

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The templates we offer are developed and tested to be fully compatible with all default modules and plugins.

However we can’t guarantee the correct work of our templates with any third party plugins or components.…

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We close every ticket to avoid ticket system overflow, as get hundreds of tickets per day. You can re-open the ticket if you need our further assistance, by replying on it through your e-mail.…

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Q: Do you also sell programs for editing templates?

A: No. We sell templates only. You can find software for editing templates on the official website of Adobe Systems Incorporated. Please, use the following links to download the free trial versions:

Adobe Photoshop CS3
https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop (free registration required)

Adobe Dreamweaver CS3
https://www.adobe.com/cfusion/tdrc/index.cfm?product=dreamweaver (free registration required)

Adobe Flash CS3 Professional
https://www.adobe.com/cfusion/tdrc/index.cfm?product=flash …

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Unfortunately, due to the company policy, we are not allowed to give out contact information of our designers due to a non – disclosure agreement that they have with the company.…

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Q: Can you design a custom website template for me?

A: Yes, we have many original and customization capabilities available for our customers. Please, join our live support chat in order to get more details on this question.…

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Unfortunately, we no longer provide support and technical assistance for Flash CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Flash CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution. Thank you.…

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Unfortunately it is beyond our support, as we can help you only with integral parts of the template, also the installation of any additional module will require extra coding, so if you are interested in it we recommend you to contact our partner customization studio www.templatetuning.com…

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Please note that we provide support only for customization and installation of our templates. We do not offer any programming or web-development learning courses.…

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You get 24/7 free support after purchasing the template .Our web templates have detailed instructions about installation and customization process of your website, they are included in the package you have purchased. Also we have a variety of video tutorial on our Help center, which will guide you in setting up your website. If you have any problems please, check …

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