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Pre-Sale FAQ Category RSS

Most of our templates can be managed via the user-friendly admin panel, although you can contact our Pre-Sales Team to get more details on specific template prior to purchasing. Keep in mind that our products have detailed instructions about template installation and customization process. Additionally, you can also visit our Help center and view video tutorials available.…

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The following article is going to explain the difference between CMS/E-commerce engine and template.

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Are your templates SEO-friendly?

January 30 2014 | Category: Pre-Sale FAQ

Generally speaking, yes, with the exception of pure Flash Templates which are not currently readable by search engine bots. We’ve got a great fix for Flash Sites – take a look at our Flash CMS Templates with SEO!…

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(Español) No, lo sentimos pero no podemos darle enlaces de sitios web/proyectos de nuestros clientes debido a nuestra política de privacidad.

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(Español) Nuestros códigos de afiliados están disponibles y se puede utilizarlos en casi cualquier plantilla.

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Yes, for the most part, but it really depends on the type of template. Paypal offers many different methods to create an online checkout option for you, for example, images with direct text links to your Paypal item or service.…

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(Español) Por favor, envíe su pregunta a Soporte.

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(Español) Nuestras plantillas no están diseñadas para el funcionamiento con aplicaciones de terceros.

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(Español) Sí, pero por favor revise la sección de requerimientos que se encuentra en la página de vista previa de la plantilla y consulte su proveedor de hosting.

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(Español) Sí. Recomendamos que utilice nuestras plantillas para los proyectos de sus clientes.

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(Español) No. No ofrecemos membresías.

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(Español) Recientemente hemos creado “Mi Cuenta” para nuestros clientes. Próximamente vamos a ofrecerles – Las recompensas por compras repetidas.

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(Español) Sí, ahora tiene dos opciones para obtener sus ficheros.

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(Español) Tiene que asegurarse de que ha subido los ficheros de tema en el modo binario.

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(Español) Normalmente su instalación es completada dentro de 72 horas.

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(Español) Consulte nuestra sección de ayuda.

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Flash is not currently supported by Apple (iPad/iPhone) products.

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One of the most common problems with the password is when the copy/paste is performed – it’s either not fully copied or there’s a space at the beginning or end of the password field. So, take a moment and make sure there are no blank spaces in the password box before/after the password once pasted into place. If this is …

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Feel free to contact our Pre-Sales Department to check the code for you. We’ll do the best we can to assist you

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(Español) Por favor cree un Ticket.

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(Español) Si un fichero está dañado, tendrá que descargar el archivo zip original de nuevo.

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(Español) Usted puede encontrar más información sobre esto aquí http://en.wikipedia.org/wiki/SWiSH_Max

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How can I get a bigger discount?

April 05 2012 | Category: Pre-Sale FAQ

A great question! Actually, from time to time you can find special promo codes on our Blog, within our Newsletters and even on social media sites such as our Facebook and Twitter pages.

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We currently do not provide access to demo control panels of 3rd party software site builders, online stores, etc., as we only offer the skins or themes for the software. You should be able to locate the sample panels via search engine results. …

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If your request is related to the template not functioning correctly, an error in the download, or general getting started instructions, feel free to ask our support for help. We limit the questions to issues related to getting the template installed and working. Anything else is beyond the scope of a template sale. We do however offer custom services via

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No. You’ll need to either purchase the software required for editing, download free trials from software companies or download free open source software depending on what template you’re seeking to install. …

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(Español) En la página de compra de plantilla Usted puede encontrar ofertas adicionales, pero no, no hay ningún pago oculto.

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(Español) Por el momento TemplateMonster.com no ofrece sus propias soluciones de hosting/dominio.

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(Español) Por el momento no ofrecemos ningún período de prueba.

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(Español) No, no hay límite de tiempo.

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(Español) Las plantillas CMS y plantillas de comercio electrónico tienen paneles de control de administración y no requieren un software especial.

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Full site Flash means it’s a full website with flash sections, e.g. in the header, for menu control, banner ads, etc.…

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Please refer to the technical documentation for the correct path to your template index.…

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No. The templates are created for specific designs and we sometimes use our own stock images to create them.…

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We strive to create live previews for each template on our website. Sometimes it’s not possible to create a live demo, so if it’s not on our website, we’re not able to provide one at this time.…

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Yes, you can.…

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You can use the imagery, clipart, fonts and video footage to develop one project only. Any kind of separate usage or distribution is strictly prohibited.…

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Yes, but you’ll need to buy a developer’s license which grants a non-exclusive permission to use the template on up to 5 domains. Alternatively, you can purchase an Exclusive or a BuyOut license (when you are the sole buyer or the last buyer of a particular design respectively). Contact us for details on the Exclusive/BuyOut Price using our Pre-Sales Support …

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Yes, you can install the template on one domain and its sub-domains. Please review this help topic for a more detailed answer with examples.…

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We’re not able to let you download the specific design or template for testing, so we’ve created a Sample Free Templates page where you can download and test the same type of template you want to use for your project before making your purchase.…

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Do you have a refund policy?

April 05 2012 | Category: Pre-Sale FAQ

Yes, you can review it here.…

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Yes, everything you see on our template demo is included.…

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Can I use my own hosting provider?

April 05 2012 | Category: Pre-Sale FAQ

In most of cases you can. It just depends on what type of web hosting account you are currently using from your hosting provider as some are limited. Each of the templates has the hosting requirements listed, so you’ll want to check with your hosting provider to ensure the requirements are met within your current hosting account.…

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The password is your Order ID located inside your Template Download email. If you’re not able to locate your email, you’ll need to contact our support team and enter as much detail as you can via our Tech Support Tickets so we can ensure you get the correct information.…

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How can I download again?

April 05 2012 | Category: Pre-Sale FAQ

Simply visit our Support Section and enter your ID in the Check Your Order Status area. You’ll be connected to one of our operators to assist you with renewing the download link. Keep in mind that the links are only active for 3 days.…

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Yes, you can learn more about our templates and CMS builder sites here.…

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Yes, we offer you a variety of sources to help you get familiar with your particular template, including installation and editing instructions. Many articles and tutorials on editing templates can be found at our Online Help Center. Besides, you can always refer to our partners from TemplateTuning.com to install or customize your template for an additional fee.…

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TemplateMonster.com just makes professional assistance of our customization partners available to you for purchase.

Do I need to order the customization service in the checkout?
It’s not a requirement, just an option for our clients’ convenience. If you’re interested, please contact us any time through pre-sales chat for a free quote on your customization request.

Will I be able to …

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You’re certainly more than welcome to give it a try. Especially if it’s a new website setup, and you know a little about basic web design, you can really do no wrong by following the instructions provided. You will be able to find instructions on editing your template in our Online Help Center, our Knowledgebase or by asking an operator …

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Can I install the template myself?

April 05 2012 | Category: Pre-Sale FAQ

This really depends on your level of experience with the product. You will be able to find instructions on editing your template in the template’s documentation file, in our Online Help Center, or by asking an operator in our live chat. You can also contact us via our Ticket System specifying your order information and all the relevant hosting details …

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The usual period is 24-72 hours. It may take longer in case you fail to provide the correct hosting information in time. We’ll do our best to make it happen as quickly as possible. …

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The offer includes the template at regular price plus its installation on your hosting carried out within 24-72 hours.…

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The Exclusive license removes a template from our inventory as the only copy sold. It is applicable only to new templates which haven’t been sold once yet. The Buyout license removes a template as the last copy to be purchased.…

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If you’ve already purchased your copy of the template and someone else purchases the Buyout license, they will own the last copy. Thus you’ll have your copy to edit as your template.…

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All imagery, clip art, fonts and videos used in our products are royalty-free and are an integral part of our products. Any of the licenses you buy (single, developers, exclusive or buyout) gives you the right to use images, clip art, fonts and videos only as a part of the website(s) you build using your template. Any kind of separate …

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You may opt to purchase additional options, such as template installation, web hosting, etc. Once the purchase is complete, there are no other charges to your account. If you decide to order customization later, it will come as a separate order.…

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When and how will I get the template?

February 01 2012 | Category: Pre-Sale FAQ

You’ll get the template once you’ve completed the purchase process. The template is normally delivered to your email address within 3-5 minutes.…

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How can I become an affiliate?

February 01 2012 | Category: Pre-Sale FAQ

Please visit mytemplatestorage.com to apply for our affiliate account. All applications are reviewed and validated as we’re seeking active affiliates. Therefore, not all applications are approved. Please do not join to get a discount as you’re required to make 5 purchases before discounts or commissions are assigned to your affiliate account.…

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Text and Video – Each of the admin panels should now have dedicated demo for each default type.…

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Our templates are designed to work with standard plugins which haven’t been modified. Please create a Support Ticket to have one of our team members to help figure out a solution that works.…

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Within the XML section is a place you can enter your details of your image and location of your logo image. Here’s a help section regarding this topic.…

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Moto accounts are automatically created once the template is purchased so the account information will be emailed to you. You’ll need to visit www.YourWebsiteAddress.com/admin (if this is the location of the Moto CMS template) to get started with the initial setup process.…

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For the most part, yes. It really depends on the type of template/product you’ve selected. Please create a Support Ticket so we can check for you before your purchase.…

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Do your templates support RTL?

February 01 2012 | Category: Pre-Sale FAQ

Our templates do not universally support RTL. Please create a Ticket so we can advise if the template you selected will work for you. If not, we’ll be happy to assist you in finding one that will suit your needs.…

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Can I translate your template?

February 01 2012 | Category: Pre-Sale FAQ

Of course! Our templates are provided mostly with Lorem Ipsum texts. You can learn more about it here.…

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How can I extract files?

February 01 2012 | Category: Pre-Sale FAQ

Each of the website templates you download from our site comes in a Zip format. This one archive file contains all of the files it took to create the website template as well as different folders. You’ll need to use archive software to extract the files, e.g. open-source 7-zip.org or license software like WinZip.com…

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Q: Do I need to slice the template PSD files myself?

A:  We sell pre-sliced templates, you won’t need to re-slice them. The exception is ” PSD Templates” category – the PSD files are not sliced there and you will need to slice them by yourself according to your specific needs. Please download one of our Sample Templates …

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Q: I purchased a template. Can all the images be modified in Photoshop? Are the layers flattened and locked?
 

A: The images can be modified, the layers are not flattened or locked. Please download our Sample Templates to evaluate the quality of our products and to test your skills before purchase.

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