- Web templates
- E-commerce Templates
- CMS & Blog Templates
- Facebook Templates
- Website Builders
FAQs
General Tutorials
Featured templates
MonsterONE Subscrioption
Categories
Categories
MonsterONE Subscrioption
Pre-Sale FAQ
Do I need to be a coder to modify the content of the template?
Most of our templates can be managed via the user-friendly admin panel, although you can contact our Pre-Sales Team to get more details on specific template prior to purchasing. Keep in mind that our products have detailed instructions about template installation and customization process. Additionally, you can also visit our Help center and view video tutorials available.…
Read More
CMS/E-commerce engine and template, what’s the difference?
The following article is going to explain the difference between CMS/E-commerce engine and template.
Read More
Are your templates SEO-friendly?
Generally speaking, yes, with the exception of pure Flash Templates which are not currently readable by search engine bots. We’ve got a great fix for Flash Sites – take a look at our Flash CMS Templates with SEO!
Read More
If you’re searching for a seo wordpress template to build a website, have a look at our professional solutions.…
What templates can I use for my affiliate site (to display your templates on my site)?
Nuestros códigos de afiliados están disponibles y se puede utilizarlos en casi cualquier plantilla.
Read More
Will I be able to set up PayPal or other payments with your templates?
Yes, for the most part, but it really depends on the type of template. Paypal offers many different methods to create an online checkout option for you, for example, images with direct text links to your Paypal item or service.…
Can I receive the HTML version of a CMS template?
Por favor, envíe su pregunta a Soporte.
Read More
Сan I edit the template with hosting building tools?
Nuestras plantillas no están diseñadas para el funcionamiento con aplicaciones de terceros.
Read More
Сan I use Windows Server instead of Apache?
Sí, pero por favor revise la sección de requerimientos que se encuentra en la página de vista previa de la plantilla y consulte su proveedor de hosting.
Read More
Is it possible to use your templates to develop websites for my customers?
Sí. Recomendamos que utilice nuestras plantillas para los proyectos de sus clientes.
Read More
Can I get a membership to your site?
No. No ofrecemos membresías.
Read More
I have bought many templates from you. May I get any discount for my next purchase?
Recientemente hemos creado "Mi Cuenta" para nuestros clientes. Próximamente vamos a ofrecerles - Las recompensas por compras repetidas.
Read More
I have lost the template files, may I get them again?
Sí, ahora tiene dos opciones para obtener sus ficheros.
Read More
I paid “regular + Installation” price. When will I get my template installed?
Normalmente su instalación es completada dentro de 72 horas.
Read More
Where can I find tutorials on editing?
Consulte nuestra sección de ayuda.
Read More
Will the Flash animated template work fine on iPad/Android and other mobile devices?
Flash is not currently supported by Apple (iPad/iPhone) products.
Read More
The password to uncompress the Sources folder does not work. What should I do?
One of the most common problems with the password is when the copy/paste is performed – it’s either not fully copied or there’s a space at the beginning or end of the password field. So, take a moment and make sure there are no blank spaces in the password box before/after the password once pasted into place. If this is …
The promo code I got from you is expired or invalid. How can I get a working one?
Feel free to contact our Pre-Sales Department to check the code for you. We’ll do the best we can to assist you
Read More
How can I update a template to a newer version?
Por favor cree un Ticket.
Read More
How to open the Sources folder if it is corrupted?
Si un fichero está dañado, tendrá que descargar el archivo zip original de nuevo.
Read More
Where can I purchase Swish software?
Usted puede encontrar más información sobre esto aquí http://en.wikipedia.org/wiki/SWiSH_Max
Read More
How can I get a bigger discount?
A great question! Actually, from time to time you can find special promo codes on our Blog, within our Newsletters and even on social media sites such as our Facebook and Twitter pages.…
How can I preview the admin panel for your CMS and eCommerce templates?
We currently do not provide access to demo control panels of 3rd party software site builders, online stores, etc., as we only offer the skins or themes for the software. You should be able to locate the sample panels via search engine results. …
Is your support free or should I pay for your assistance?
If your request is related to the template not functioning correctly, an error in the download, or general getting started instructions, feel free to ask our support for help. We limit the questions to issues related to getting the template installed and working. Anything else is beyond the scope of a template sale. We do however offer custom services via …
Do you include the software into the template package?
No. You’ll need to either purchase the software required for editing, download free trials from software companies or download free open source software depending on what template you’re seeking to install. …
Are there any extra costs involved?
En la página de compra de plantilla Usted puede encontrar ofertas adicionales, pero no, no hay ningún pago oculto.
Read More
Is there a way I can view your templates in action? Can you provide the links to your Customers’ sites based on your templates?
No, lo sentimos pero no podemos darle enlaces de sitios web/proyectos de nuestros clientes debido a nuestra política de privacidad.
Read More
Do you provide any trial period for your templates?
Por el momento no ofrecemos ningún período de prueba.
Read More
For how long am I allowed to use your template? Is there any time-limit?
No, no hay límite de tiempo.
Read More
Whу do I need the “required software” in CMS and eCommerce templates?
Las plantillas CMS y plantillas de comercio electrónico tienen paneles de control de administración y no requieren un software especial.
Read More
Why is Full site Flash not fully animated (it says FULL flash)?
Full site Flash means it’s a full website with flash sections, e.g. in the header, for menu control, banner ads, etc.…
I get the error “This is a technical file…” when opening the index file from the Sources folder. What should I do?
Please refer to the technical documentation for the correct path to your template index.…
Can I buy the images/sound samples/effects from templates separately?
No. The templates are created for specific designs and we sometimes use our own stock images to create them.…
How can I preview the template pages if there is no live demo?
We strive to create live previews for each template on our website. Sometimes it’s not possible to create a live demo, so if it’s not on our website, we’re not able to provide one at this time.…
Can I remove the reference to TM from the site?
Yes, you can.…
Can I use the images from the template on another site?
You can use the imagery, clipart, fonts and video footage to develop one project only. Any kind of separate usage or distribution is strictly prohibited.…
Can I use the template for several domains if the site/project is the same?
Yes, but you’ll need to buy a developer’s license which grants a non-exclusive permission to use the template on up to 5 domains. Alternatively, you can purchase an Exclusive or a BuyOut license (when you are the sole buyer or the last buyer of a particular design respectively). Contact us for details on the Exclusive/BuyOut Price using our Pre-Sales Support …
Can I use the template for several sub domains?
Yes, you can install the template on one domain and its sub-domains. Please review this help topic for a more detailed answer with examples.…
Can I try the template before the purchase?
We’re not able to let you download the specific design or template for testing, so we’ve created a Sample Free Templates page where you can download and test the same type of template you want to use for your project before making your purchase. Or you can buy WordPress themes that are premium quality for a very reasonable price.…
Will I get all the blocks/modules I see on the demo (sample data) for eCommerce/CMS?
Yes, everything you see on our template demo is included.…
Can I use my own hosting provider?
In most of cases you can. It just depends on what type of web hosting account you are currently using from your hosting provider as some are limited. Each of the templates has the hosting requirements listed, so you’ll want to check with your hosting provider to ensure the requirements are met within your current hosting account.…
Where can I get the password for the Sources folder?
The password is your Order ID located inside your Template Download email. If you’re not able to locate your email, you’ll need to contact our support team and enter as much detail as you can via our Tech Support Tickets so we can ensure you get the correct information.…
How can I download again?
Simply visit our Support Section and enter your ID in the Check Your Order Status area. You’ll be connected to one of our operators to assist you with renewing the download link. Keep in mind that the links are only active for 3 days.…
Are the templates compatible with site builders?
Yes, you can learn more about our templates and CMS builder sites here.…
Does the template come with instructions for editing?
Yes, we offer you a variety of sources to help you get familiar with your particular template, including installation and editing instructions. Many articles and tutorials on editing templates can be found at our Online Help Center. Besides, you can always refer to our partners from TemplateTuning.com to install or customize your template for an additional fee.…
What do the customization offers mean?
TemplateMonster.com just makes professional assistance of our customization partners available to you for purchase.
Do I need to order the customization service in the checkout?
It’s not a requirement, just an option for our clients’ convenience. If you’re interested, please contact us any time through pre-sales chat for a free quote on your customization request.
Will I be able to …
Will I be able to edit the template myself?
You’re certainly more than welcome to give it a try. Especially if it’s a new website setup, and you know a little about basic web design, you can really do no wrong by following the instructions provided. You will be able to find instructions on editing your template in our Online Help Center, our Knowledgebase or by asking an operator …
Can I install the template myself?
This really depends on your level of experience with the product. You will be able to find instructions on editing your template in the template’s documentation file, in our Online Help Center, or by asking an operator in our live chat. You can also contact us via our Ticket System specifying your order information and all the relevant hosting details …
How long will it take to install the template if I purchase the installation from you?
The usual period is 24-72 hours. It may take longer in case you fail to provide the correct hosting information in time. We’ll do our best to make it happen as quickly as possible. …
What is included into the “regular + installation” offer?
The offer includes the template at regular price plus its installation on your hosting carried out within 24-72 hours.…
What is the difference between the Exclusive and the Buyout licenses?
The Exclusive license removes a template from our inventory as the only copy sold. It is applicable only to new templates which haven’t been sold once yet. The Buyout license removes a template as the last copy to be purchased.…
After someone buys out the template, will I still be able to use it?
If you’ve already purchased your copy of the template and someone else purchases the Buyout license, they will own the last copy. Thus you’ll have your copy to edit as your template.…
Can I use the template design for fliers, cards, letterheads, brochures?
All imagery, clip art, fonts and videos used in our products are royalty-free and are an integral part of our products. Any of the licenses you buy (single, developers, exclusive or buyout) gives you the right to use images, clip art, fonts and videos only as a part of the website(s) you build using your template. Any kind of separate…
Read More
Are there any other charges besides the template price?
You may opt to purchase additional options, such as template installation, web hosting, etc. Once the purchase is complete, there are no other charges to your account. If you decide to order customization later, it will come as a separate order.…
Read More
When and how will I get the template?
You’ll get the template once you’ve completed the purchase process. The template is normally delivered to your email address within 3-5 minutes.…
Read More
How can I become an affiliate?
Please visit mytemplatestorage.com to apply for our affiliate account. All applications are reviewed and validated as we’re seeking active affiliates. Therefore, not all applications are approved. Please do not join to get a discount as you’re required to make 5 purchases before discounts or commissions are assigned to your affiliate account.…
Read More
Can you provide me with details for live demo, i want to check admin panel online?
Text and Video – Each of the admin panels should now have dedicated demo for each default type.…
Read More
How can I get a Flash Moto account after the installation?
Moto accounts are automatically created once the template is purchased so the account information will be emailed to you. You’ll need to visit www.YourWebsiteAddress.com/admin (if this is the location of the Moto CMS template) to get started with the initial setup process.…
Read More
Can I integrate videos into the template?
For the most part, yes. It really depends on the type of template/product you’ve selected. Please create a Support Ticket so we can check for you before your purchase.…
Read More
Do your templates support RTL?
Our templates do not universally support RTL. Please create a Ticket so we can advise if the template you selected will work for you. If not, we’ll be happy to assist you in finding one that will suit your needs.…
Read More
Can I translate your template?
Of course! Our templates are provided mostly with Lorem Ipsum texts. You can learn more about it here.…
Read More
How can I extract files?
Each of the website templates you download from our site comes in a Zip format. This one archive file contains all of the files it took to create the website template as well as different folders. You’ll need to use archive software to extract the files, e.g. open-source 7-zip.org or license software like WinZip.com…
Read More
Do you issue the invoice for the purchase?
You can download an invoice by following the appropriate link in the e-mail with your download instructions. We use information submitted by you on the checkout page to generate an invoice.…
Do I need to slice the template PSD files myself?
Q: Do I need to slice the template PSD files myself?
Read More
A: We sell pre-sliced templates, you won’t need to re-slice them. The exception is ” PSD Templates” category – the PSD files are not sliced there and you will need to slice them by yourself according to your specific needs. Please download one of our Sample Templates …
Are the layers flattened and locked in .psd files?
Q: I purchased a template. Can all the images be modified in Photoshop? Are the layers flattened and locked?
A: The images can be modified, the layers are not flattened or locked. Please download our Sample Templates to evaluate the quality of our products and to test your skills before purchase.…
Read More
A: The images can be modified, the layers are not flattened or locked. Please download our Sample Templates to evaluate the quality of our products and to test your skills before purchase.…