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Tag Archives: billing RSS Feed

First, make sure that you have submitted your e-mail address correctly for delivery purposes.

Second, please check your email “Bulk/Junk” folder to see if the e-mail has been held by your anti-spam filters. The delivery e-mail was sent to you from Template Delivery Service “[email protected]”.

Third, you may contact our representatives for assistance at [email protected]

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Please, submit your request to [email protected] You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.…

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Please contact our billing representative via live chat at http://chat.template-help.com/ or via e-mail [email protected] with your order.…

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Although the credit card was accepted by the merchant system we keep the right for our own anti-fraud verification. It is clearly stated in our Terms and Conditions.
In all cases of fraudulent activity online it is always the vendor who suffers the loss.

Therefore, we kindly asked you to undergo our verification procedure. It helps us to prevent the …

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Since Moneybookers/Skrill merchant system supports different types of payments there may be several reasons for this:

If you paid via bank transfer it may take several business days for the order to go through. We will send you the product as soon as we receive a notification from the merchant system that the transfer is completed.

If you paid with …

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It depends on the payment method you choose. If you order the template with credit or debit card or instant payment via PayPal or Moneybookers option than it will take up to 10-15 minutes to get the template.

If you purchase the template via e-check option or a bank transfer it will take several business days for the order to …

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How do I become a reseller?

July 06 2011  |  Category: Pre-Purchase FAQ

You can learn about our affiliate program by visiting this page:
http://www.mytemplatestorage.com/join.php and if you have any further questions please feel free to contact our affiliate department directly at [email protected]

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If you want to include any specific information into your invoice (such as company name, VAT number etc), please send your request via e-mail to [email protected] You will be assisted within 1-2 business days. …

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You can download an invoice by following the appropriate link in the e-mail with your download instructions. We use information submitted by you on the checkout page to generate an invoice.…

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Can I pay with credit card?

July 06 2011  |  Category: Pre-Purchase FAQ

You can purchase our products with your credit/debit card using one of our merchant systems: Transact Pro (pay by card), Paypal, Googlecheckout etc. Our payment gateways accept: Visa, MasterCard, Discover, American Express, Dinners, JCB. We recommend using Transact Pro or Googlecheckout pay with your card.
Alternatively, you may choose PayPal to pay with your card. Please mind that it is …

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