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Tag Archives: charge

Will I be charged after clicking ‘restore links’ button in my account?

Accounts FAQ, Pre-Sale Questions
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July 01 2015
You can re-download your template without any additional fees.…
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OpenCart 2.x. How to set delivery charges

OpenCart Tutorials
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June 30 2015
This tutorial shows how to set delivery charges in OpenCart 2.x.
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I need to edit/change my invoice. How do I do this?

After-payment questions
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July 06 2011

Please, submit your request to billing@template-help.com. You should provide us with details for the new invoice. Usually such requests are handled within 24-48 hours.…

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My card was overcharged. What do I do?

After-payment questions
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July 06 2011

Please contact us at billing@template-help.com with the screenshot of the credit card statement showing extra charges and we will reply you within 1 business day with all the details…

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My card got charged twice for the same purchase. What do I do?

After-payment questions
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July 06 2011

Please contact our billing representative via live chat at http://chat.template-help.com/ or via e-mail billing@template-help.com with your order.…

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I do not recognize the charge on my statement. I did not purchase your product. What do I do?

After-payment questions
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July 06 2011

In order to assist you in resolving this problem we kindly ask you:

-please, provide your full name as it is on the credit card, exact sum as it is on statement and exact date of the transaction;

-your credit card number in the following format: 4444 XXXX XXXX 5555 (we ask you to provide only the first and the …

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How will the charge show up on my credit card statement?

Pre-Purchase FAQ, Purchase process
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November 15 2010

Depending on which payment method you choose, the charge for your order will be shown on your billing statement in a different way. It may appear as “template-help.com” or “Jetimpex.inc’. Please, make sure to confirm the correct name of your payment service on the checkout page of the merchant system. For more information you can contact our Billing Representatives:

Billing …

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