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Tag Archives: support
How to handle customers’ requests via the Vendor Cabinet?
This article contains short instructions and recommendations for handling customers’ requests via the Vendor Cabinet.
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Is free technical support limited in time after purchase is done?
There is no time limit. You can contact our Support Team 24/7.…
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Do you offer support through Teamviewer or other screen sharing software?
Unfortunately, we do not provide assistance through the screen sharing software. However, our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system 24/7…
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I have bought Moto CMS template. Why Templatemonster does not provide assistance for this template?
Unfortunately, we no longer provide support and technical assistance for Moto CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Moto CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution.…
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Joomla 2.5.x. How to remove “Joomla! 2.5 Support Is Ending On December 31, 2014!” notification
This tutorial shows how to remove "Joomla! 2.5 Support Is Ending On December 31, 2014!" notification.
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Why can’t I reach your support via phone?
Due to the complexity of issues which generally fall in the realm of support, we don’t currently provide technical assistance via phone. However, after purchasing the template you get 24/7 free support and our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system.…
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Do you provide support on payment/shipping implementation/configuration?
All e-commerce engines come with native pre-installed/built-in payment/shipping modules that allow you to handle payment and shipping processes in your store. You can find a list of pre-installed payment/shipping modules for each commerce engine at the corresponding official website.
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Is your support free or should I pay for your assistance?
If your request is related to the template not functioning correctly, an error in the download, or general getting started instructions, feel free to ask our support for help. We limit the questions to issues related to getting the template installed and working. Anything else is beyond the scope of a template sale. We do however offer custom services via …