Why do I need to provide my website admin/FTP access details to Technical support team?

Olivia Torres July 1, 2015

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Our templates are complex products. Consequently, investigation of technical issues sometimes involves testing a template in the environment it interacts with. We use your website access details to take a closer look into the reported issue only with your permission. Keep in mind that we safeguard your personal information from unauthorized access. For more details you can refer to our Privacy Policy at https://www.templatemonster.com/privacy-policy.php.

This entry was posted in After Sale Support, Pre-Sale Questions and tagged access, details, FTP, provide. Bookmark the permalink.

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Why do I need to provide my website admin/FTP access details to Technical support team?

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